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Welcome to the May 2012 issue of our monthly e-bulletin for intermediaries. Read on to find out more about the Money Advice Service contract Turn2us has secured; changes to Employment and Support Allowance; our free intermediary workshops and e-learning resources; and an update on Benefits Awareness Month. 

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Money Advice Service logoTurn2us secures Money Advice Service contract

The Money Advice Service has announced the award of a three-year contract to Turn2us to provide its customer contact centre.

On behalf of the Money Advice Service, Turn2us will be delivering their multi-channelled advice line service – providing a free, independent and impartial source of money advice. This will enable people to receive unbiased information, to understand their options and to manage their own finances, as a matter of course.

Find out more about this Money Advice Service contract

Turn2us Employment and Support Allowance information sheetEmployment and Support Allowance changes

Some major changes to Employment and Support Allowance (ESA) came into effect at the end of April - including the implementation of the one-year time limit on payment of contributory Employment and Support Allowance for people in the Work-Related Activity Group.

Read our guide to ESA changes

Turn2us e-learning programme updatesTurn2us e-learning resources

Turn2us provides a free suite of interactive e-learning resources for intermediaries to help familiarise new users with our public and advanced Benefits Calculator and Grants Search. Updates across all of the five modules have been recently made to reflect enhancements to the Turn2us website.

Find out more about these e-learning updates

Information about the Turn2us helplineAttend our free intermediary workshops

Turn2us intermediary workshops are available in many locations across the UK and new dates have recently been added in Wales and Northern Ireland. Further dates for later in the year will be scheduled shortly.

Register for our intermediary workshops

Benefits Awareness Month web pageCampaigns update: Benefits Awareness Month

Turn2us’ second annual Benefits Awareness Month, a campaign encouraging people in financial need to check their entitlements to welfare benefits, has now come to a close. This was well received in the media with over 180 pieces of coverage across national, consumer, regional, online and broadcast press.

Read a summary of our Benefits Awareness Month achievements

About us

Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help - online, by phone and face to face through our partner organisations. We are part of the national charity Elizabeth Finn Care.

Date of publication: May 2012

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