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Welcome to the May 2012 issue of our monthly e-bulletin for
intermediaries. Read on to find out more about the Money Advice
Service contract Turn2us has secured; changes to Employment and
Support Allowance; our free intermediary workshops and e-learning
resources; and an update on Benefits Awareness Month.
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The Money Advice Service has
announced the award of a three-year contract to Turn2us to provide
its customer contact centre.
On behalf of the Money Advice Service, Turn2us will be
delivering their multi-channelled advice line service – providing
a free, independent and impartial source of money
advice. This will enable people to receive unbiased
information, to understand their options and to manage their own
finances, as a matter of course.
Find out more about this Money Advice
Some major changes to Employment and Support Allowance (ESA)
came into effect at the end of April - including the implementation
of the one-year time limit on payment of contributory Employment
and Support Allowance for people in the Work-Related Activity
Read our guide to ESA changes
Turn2us provides a free suite of interactive e-learning
resources for intermediaries to help familiarise new users
with our public and advanced Benefits Calculator and Grants Search.
Updates across all of the five modules have been
recently made to reflect enhancements to the Turn2us
Find out more about these e-learning
Turn2us intermediary workshops are available
in many locations across the UK and new dates have recently been
added in Wales and Northern Ireland. Further dates for later in the
year will be scheduled shortly.
Register for our
Turn2us’ second annual Benefits Awareness Month, a campaign
encouraging people in financial need to check their entitlements to
welfare benefits, has now come to a close. This was well received
in the media with over 180 pieces of coverage across national,
consumer, regional, online and broadcast press.
Read a summary of our Benefits Awareness
Turn2us helps people
in financial need gain access to welfare benefits, charitable
grants and other financial help - online, by phone and face to face
through our partner organisations. We are part of the
national charity Elizabeth Finn Care.
Date of publication: May 2012
Turn2us is part of Elizabeth Finn Care, a national charity registered in England and Wales: 207812; and Scotland: SC040987.
Hosted and supported by Positive Technology
Visit the Elizabeth Finn Care website