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Welcome to the September issue of our monthly e-bulletin for intermediaries. Read on to find out more about how you can support our 'Acting on Fuel Poverty' campaign; Employment and Support Allowance developments; our new benefits and tax credits: overpayments and fraud investigations resources; our Ask an Expert sessions; and forthcoming intermediary workshops.
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Turn2us has launched its interactive online fuel poverty map for a second year running - to highlight the varying levels of fuel poverty across the UK and to encourage people to access the support available ahead of their winter bills.
The map is part of our annual ‘Acting on Fuel Poverty’ campaign and this year it has been developed to include further information on fuel poverty as well as additional resources to help people who are affected find support.
Find out more about our Acting on Fuel Poverty campaign
Employment and Support Allowance (ESA) has been much in the news recently with the one year time limit for payment of contributory ESA taking effect in May 2012. In this issue of Turn2us News, we report on other issues relating to this benefit, including the recording of medical assessments.
Read more about Employment and Support Allowance
Want to know more about benefit and tax credit overpayments? Our new information sheet explains how overpayments occur; the rules about when they have to be repaid; and how to challenge decisions.
A separate resource discusses fraud investigations and the procedures, processes and penalties involved.
Read our Overpayments: benefits and tax credits information sheet
Read our Fraud investigations: benefits and tax credits information sheet
The Ask an Expert feature on the Turn2us website is a regular opportunity for Turn2us service users to submit questions on a specific topic relating to benefits, grants or managing money to a panel of advisers who specialise in that area of information and advice. We look back at the topics covered so far in 2012 and what's planned for the rest of the year.
Find out more about Ask an Expert
There are still places on our free, interactive, intermediary workshops to be held in Exeter (5 October) and Leeds (8 October) - with new dates and locations regularly added to our schedule.
Register for our intermediary workshops
Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help - online, by phone and face to face through our partner organisations. We are part of the national charity Elizabeth Finn Care.
Date of publication: September 2012
Visit the Elizabeth Finn Care website
Turn2us - to access benefits & grants.
