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Welcome to the September issue of our monthly e-bulletin for intermediaries. Read on to find out more about how you can support our 'Acting on Fuel Poverty' campaign; Employment and Support Allowance developments; our new benefits and tax credits: overpayments and fraud investigations resources; our Ask an Expert sessions; and forthcoming intermediary workshops.

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Support our 'Acting on Fuel Poverty' campaign

Information about the Turn2us Acting on Fuel Poverty campaign 2012Turn2us has launched its interactive online fuel poverty map for a second year running - to highlight the varying levels of fuel poverty across the UK and to encourage people to access the support available ahead of their winter bills.

The map is part of our annual ‘Acting on Fuel Poverty’ campaign and this year it has been developed to include further information on fuel poverty as well as additional resources to help people who are affected find support.

Find out more about our Acting on Fuel Poverty campaign


Turn2us e-bulletin article about Employment and Support Allowance medical assessmentsEmployment and Support Allowance developments

Employment and Support Allowance (ESA) has been much in the news recently with the one year time limit for payment of contributory ESA taking effect in May 2012. In this issue of Turn2us News, we report on other issues relating to this benefit, including the recording of medical assessments.

Read more about Employment and Support Allowance


Benefits and tax credits: overpayments and fraud investigations

Turn2us overpayments information sheetWant to know more about benefit and tax credit overpayments? Our new information sheet explains how overpayments occur; the rules about when they have to be repaid; and how to challenge decisions. 

A separate resource discusses fraud investigations and the procedures, processes and penalties involved.

Read our Overpayments: benefits and tax credits information sheet

Read our Fraud investigations: benefits and tax credits information sheet


Ask an Expert: review of 2012 to date

Turn2us e-bulletin article on Ask an ExpertThe Ask an Expert feature on the Turn2us website is a regular opportunity for Turn2us service users to submit questions on a specific topic relating to benefits, grants or managing money to a panel of advisers who specialise in that area of information and advice. We look back at the topics covered so far in 2012 and what's planned for the rest of the year.

Find out more about Ask an Expert


Attend our intermediary workshops

Details of Turn2us intermediary workshopsThere are still places on our free, interactive, intermediary workshops to be held in Exeter (5 October) and Leeds (8 October) - with new dates and locations regularly added to our schedule.

Register for our intermediary workshops


About us

Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help - online, by phone and face to face through our partner organisations. We are part of the national charity Elizabeth Finn Care.

Date of publication: September 2012

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