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Welcome to the new look Turn2us News Bulletin. We will be publishing these every month to keep you updated with all the news and developments in the Turn2us services.

News just in

Turn2us runs Association of Charity Officers helpline

Logo for ACOThe Association of Charity Officers (ACO) has run a helpline service since the early 1970s offering a  service to link individuals in financial need and advisers working with them to ACO member grant-giving charities that might be able to help them.

Turn2us is now running this vital helpline service on behalf of the ACO and anyone contacting ACO by telephone, letter or online will be referred straight to Turn2us. See our press release for more information.

Free e-learning resources for intermediaries

Advisor & clientTurn2us has launched a brand new set of e-learning resources for intermediaries, designed for anyone working with people in financial need. These explore how to use the Turn2us Benefits Calculator, the types of support available from grant-giving charities, and how to use the Turn2us Grants Search. 

Included in the e-learning is a module specifically designed to support intermediaries working with families.

Free workshops

Turn2us is offering the following free workshops for intermediaries across the country.

The content of these mirror that available in the e-learning: 

23rd February WCVA, Cardiff Wales

24th February The Old Music Hall, Oxford South

3rd March Luton Law Centre, Luton East 

11th March Leeds Church Institute, Yorkshire and Humber

16th March Nottingham CVS, Nottingham East, Midlands

18th March Telephone Helpline Associations, London

24th March Birmingham BVSC, Birmingham, West Midlands

30th March Castlegate Newcastle upon Tyne, Northeast

To book a place or register for information about future workshops please contact , Emma Aldridge, Projects Manager at or 0208 834 9274.

Turn2us services go from strength to strength

Woman on phone“After my call to Turn2us, I felt like I’d been given a map around a minefield…It really put my mind at ease… I just wish I’d known about them a few years ago.”

The Turn2us freephone helpline handles over 2,500 enquiries a month from people across the UK seeking help to access benefits and grants.

An independent evaluation of the Turn2us helpline revealed satisfaction rates of over 80% and extremely positive feedback from individuals and intermediaries. The evaluation showed the helpline is successfully assisting people in maximising their incomes, with some individuals receiving one-off payments from charities of up to £2,000 while others have received between £40 and £400 per month in additional welfare benefits.

The helpline has also recently received the Helpline Association Quality Standard accreditation – a positive endorsement of the high quality service provided.

Call us on: 0808 802 2000 (9am-8pm Monday-Friday)

Calls are free for all landline and for major mobile network providers - Orange, 3, Vodafone, T-Mobile, Virgin and O2 - charges may apply for other network users. Check with your supplier first. If your network does charge for the call and you are worried about the cost, our Helpline can call you back. 

Email us

Fax us: 01443 827616

Write to us: Turn2us, Unit 9, Cefn Coed Parc, Nantgarw, Cardiff CF15 7QQ.

A translation service for people who have limited English is available through Language Line.

A Typetalk service is available for deaf people. 

New grants search facility

Carer and clientThe Turn2us grants search now includes over 3,500 charitable funds offering welfare and education grants. The option of an advanced or assisted search was also added. The new search functionality allows advisers seeking help to closely match the needs of their clients to potential sources of assistance.

Vikki Benham is a support worker with the Carr-Gomm Housing Agency. She works with the Plymouth Domestic Abuse Services, which provide refuge and outreach to victims of domestic violence. After time living in a refuge, Vikki’s clients often need some financial support to move back into the community for a fresh start.

“Turn2us enables me to locate charities that I never knew existed”, Vikki says. “My clients have quite specialist needs and through Turn2us I have been able to find exactly what I need to help them”.

A recent successful application to the Heinz and Anna Kroch foundation, a contact provided by Turn2us, has resulted in a grant for one of Vikki’s clients. “My client had fled domestic violence, literally leaving the house with nothing”, she explains. “After a stay in a refuge, she now feels ready to re-settle in the community”. The grant will help pay for some clothing and furniture and will also give the client some financial security while she is setting up a new home.

The speed of the Turn2us service is really important when you have a busy schedule, Vikki explains, and she finds the Turn2us website very useful for grant searches.

“Turn2us has helped working practice here”, says Vikki, “It helps us to support people who would find grants very difficult to access and has brought some real benefits for our clients”.

About us

Turn2us helps people in financial need, and those who support them, access the money available to them – through welfare benefits, grants and other financial help.  Visit the Turn2us website to find out more about our free, confidential services.

Date of publication: 10 February 2010

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