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Welcome to the new look Turn2us News Bulletin. We will be
publishing these every month to keep you updated with all the news
and developments in the Turn2us services.
The Association of Charity Officers (ACO) has run a helpline
service since the early 1970s offering a service to link
individuals in financial need and advisers working with them to ACO
member grant-giving charities that might be able to help them.
Turn2us is now running this vital helpline service on
behalf of the ACO and anyone contacting ACO by telephone, letter or
online will be referred straight to Turn2us. See our press release for more
has launched a brand new set of e-learning resources for
intermediaries, designed for anyone working with people in
financial need. These explore how to use the Turn2us Benefits Calculator, the types of support
available from grant-giving charities, and how to use
the Turn2us Grants Search.
Included in the e-learning is a module specifically designed to
support intermediaries working with families.
Turn2us is offering the following free workshops for
intermediaries across the country.
The content of these mirror that available in the
23rd February WCVA, Cardiff Wales
24th February The Old Music Hall, Oxford
3rd March Luton Law Centre, Luton
11th March Leeds Church Institute,
Yorkshire and Humber
16th March Nottingham CVS, Nottingham East,
18th March Telephone Helpline Associations,
24th March Birmingham BVSC, Birmingham, West
30th March Castlegate Newcastle upon Tyne,
To book a place or register for information about future
workshops please contact , Emma Aldridge, Projects Manager at
0208 834 9274.
my call to Turn2us, I felt like I’d been given a map around a
minefield…It really put my mind at ease… I just wish I’d known
about them a few years ago.”
The Turn2us freephone helpline handles over 2,500 enquiries a
month from people across the UK seeking help to access benefits and
An independent evaluation of the Turn2us helpline revealed
satisfaction rates of over 80% and extremely positive feedback from
individuals and intermediaries. The evaluation showed the helpline
is successfully assisting people in maximising their incomes, with
some individuals receiving one-off payments from charities of up to
£2,000 while others have received between £40 and £400 per month in
additional welfare benefits.
The helpline has also recently received the Helpline Association
Quality Standard accreditation – a positive endorsement of the high
quality service provided.
Call us on: 0808 802 2000 (8am-8pm
Calls are free for all landline and for major mobile network
providers - Orange, 3, Vodafone, T-Mobile, Virgin and O2 - charges
may apply for other network users. Check with your supplier first.
If your network does charge for the call and you are worried about
the cost, our Helpline can call you back.
Fax us: 01443 827616
Write to us: Turn2us, Unit 9, Cefn Coed Parc,
Nantgarw, Cardiff CF15 7QQ.
A translation service for people who have limited English is
available through Language Line.
A Typetalk service is available for deaf people.
Turn2us grants search now includes over 3,500 charitable funds
offering welfare and education grants. The option of an advanced or
assisted search was also added. The new search functionality allows
advisers seeking help to closely match the needs of their clients
to potential sources of assistance.
Vikki Benham is a support worker with the Carr-Gomm Housing
Agency. She works with the Plymouth Domestic Abuse Services, which
provide refuge and outreach to victims of domestic violence. After
time living in a refuge, Vikki’s clients often need some financial
support to move back into the community for a fresh start.
“Turn2us enables me to locate charities that I never knew
existed”, Vikki says. “My clients have quite specialist needs and
through Turn2us I have been able to find exactly what I need to
A recent successful application to the Heinz and Anna Kroch
foundation, a contact provided by Turn2us, has resulted in a grant
for one of Vikki’s clients. “My client had fled domestic violence,
literally leaving the house with nothing”, she explains. “After a
stay in a refuge, she now feels ready to re-settle in the
community”. The grant will help pay for some clothing and furniture
and will also give the client some financial security while she is
setting up a new home.
The speed of the Turn2us service is really important when you
have a busy schedule, Vikki explains, and she finds the Turn2us
website very useful for grant searches.
“Turn2us has helped working practice here”, says Vikki, “It
helps us to support people who would find grants very difficult to
access and has brought some real benefits for our clients”.
Turn2us helps people in financial need, and those who support
them, access the money available to them – through welfare
benefits, grants and other financial help. Visit the Turn2us website to find out more
about our free, confidential services.
Date of publication: 10 February 2010
Turn2us is part of Elizabeth Finn Care, a national charity registered in England and Wales: 207812; and Scotland: SC040987.
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