Working with intermediaries
Working with intermediaries, i.e. the thousands of advisers,
support workers, volunteer home visitors or welfare officers who
have regular face-to-face contact with people in financial need, is
a fundamental part of Turn2us’s work.
Turn2us intermediary accounts
If you register for a Turn2us intermediary account, you can
access specific resources to help you in your work.
‘My Turn2us’ accounts are free and all personal details are held
in the strictest confidence and in line with our
Confidentiality Policy and
Data Protection Policy.
See our Intermediaries User Guide for
Register for an intermediary
To help you make the most of Turn2us tools and services, we run
free regional workshops throughout the UK. We have also developed a
free suite of interactive e-learning resources for
Turn2us works in partnership on a number of projects involving
intermediaries and voluntary sector organisations. These
See our projects page
for details of current initiatives and past achievements
For more information on our project work with intermediaries,
contact Emma Aldridge, Head of Information and Projects, at
Can you help us with case studies?
Turn2us are developing a portfolio of case studies to
demonstrate how we can help members of the public via the website
or helpline. If you are an intermediary who has a client who has
had a positive experience with Turn2us, we would like to hear from
If you can help us, please contact Emma Lamberton at email: