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Citizens Advice take on expanded consumer advice role - Turn2us

Citizens Advice logoCitizens Advice is to take on an expanded consumer protection role, according to a Department for Business, Innovation and Skills (BIS) report released this week.

Citizens Advice and Citizens Advice Scotland will become "the publicly-funded voice of consumers, championing their needs and empowering them to make the right choices for themselves".

This month, the advice charity launched a new advice and information service to replace the Consumer Direct advice line previously provided by Consumer Focus. Now, from April 2013, it will also take on other responsibilities currently held by the Office of Fair Trading (link opens in a new window) and Consumer Focus.

A new Regulated Industries Unit will handle energy and postal service but Citizens Advice will take over responsibility for consumer advocacy within unregulated sectors.

Read_the_BIS_Empowering_and_Protecting_Consumers_report (link opens in a new window PDF file size 311kb)

Citizens Advice consumer service

The Citizens Advice consumer service took over responsibility for providing consumer advice and information from Consumer Direct on 1 April 2012.

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit or call the Citizens Advice consumer helpline on 08454 04 05 06.

The service operates from 09.00 - 17.00 Monday to Friday, excluding bank holidays.

A Welsh-speaking consumer service is available on 08454 04 05 05. You can visit online Welsh advice here.

Advisers are trained in all aspects of  consumer rights and help people to take the best course of action when they have a consumer problem by giving legally correct advice.

Source: Guardian news article (link opens in a new window)

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