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Citizens Advice is to take on an
expanded consumer protection role, according to a Department for
Business, Innovation and Skills (BIS) report released this
Citizens Advice and Citizens Advice Scotland
will become "the publicly-funded voice of consumers, championing
their needs and empowering them to make the right choices for
This month, the advice charity launched a new
advice and information service to replace the Consumer Direct
advice line previously provided by Consumer Focus. Now, from April
2013, it will also take on other responsibilities currently
held by the Office of Fair Trading (link opens in a
new window) and Consumer Focus (link opens in a
A new Regulated Industries Unit will handle energy and postal
service but Citizens Advice will take over responsibility for
consumer advocacy within unregulated sectors.
Read_the_BIS_Empowering_and_Protecting_Consumers_report (link opens
in a new window PDF file size 311kb)
The Citizens Advice consumer service took over responsibility
for providing consumer advice and information from Consumer Direct
on 1 April 2012.
The Citizens Advice consumer service provides free, confidential
and impartial advice on consumer issues. Visit
call the Citizens Advice consumer helpline on 08454 04 05
The service operates from 09.00 - 17.00 Monday to Friday,
excluding bank holidays.
A Welsh-speaking consumer service is available on 08454
04 05 05. You can visit online Welsh advice
Advisers are trained in all aspects of consumer rights and
help people to take the best course of action when they have a
consumer problem by giving legally correct advice.
Guardian news article (link opens in a new window)
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