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for Business, Innovation and Skills has launched a
consultation on proposals for a new Consumer Bill of Rights,
seeking your views on strengthening and modernising consumer
The proposed bill will set out in one place a clear code of
shopping rights and simple standardised remedies for when things go
Most consumer law was written about thirty years ago and does
not clearly cover digital content like music, software or games so
consumers are poorly protected by the law. The consultation
proposes clear rights for consumers of digital content to bring the
law up to date.
The proposed changes will:
Clarify the nature of consumers’ rights and remedies in relation
to the supply of goods, which is currently an area where the law is
The consultation is open until 5 October.
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