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Bemused patients and their families are turning to
Citizens Advice to help them get to grips with the community care
system, new data from the charity shows.
Citizens Advice Chief Executive Gillian Guy said: "Local CAB are
often the first point of call for people trying to negotiate
community care. It can be hard for people to know where to
start and is often made extra difficult when the situation is
urgent and they feel under pressure. But bureaux can help
people understand the system and give practical advice on how to
organise a carer or figure out a nursing home’s charges. And
if a bureau identifies a persistent problem with a service or
system, it can raise the issue with the local health services and
help them resolve it so other patients and their families don’t
have to face the same challenge."
You can use the Turn2us Find an Adviser
tool to find your local Citizens Advice bureau and other
sources of information and advice.
Read the Turn2us information sheet on
Help from your local council (People who are ill, injured or
disabled) and Turn2us information sheet
on Help from your local council (Carers)
Read the Turn2us Ask an Expert: Carers
and help at home session
Source: Citizens Advice
press release about community care queries (link opens in a new
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