Turn2us - to access benefits & grants.

Our purpose and values

We hear it practically every day – 13 million people live in poverty in the UK, including 3.8 million children – and the numbers are rising.

The reasons why people experience financial hardship are complex.

Stressful life situations, such as bereavement, job loss, family breakdown, ill health, disability and caring for someone, are often significant factors, especially if these changes mean someone is no longer able to work.

The mounting costs of living and the effects of the UK’s current economic situation have also had enormous effects on personal finances, causing many people to struggle to make ends meet.

Yet one issue remains simple. Funds exist to help people – through welfare benefits, grants and other financial help – but access to them continues to be a frustrating barrier for many individuals, especially those on low incomes who are often hardest hit.

As concern grows around the mounting cost of living, the rise of child poverty and the ‘credit crunch’, the need for a service to help people access the funds they desperately need becomes increasingly relevant and urgent. This is what Turn2us provides.

Six key values underpin our work. We are:

Passionate: about alleviating financial need in the UK.

Collaborative: we aim to work with a range of partners from the third, public and private sectors to meet the needs of people living in poverty.

Inclusive: we aim to ensure that our services are accessible to the people who need them.

Effective: we aim to provide the highest quality resources and services.

Responsive: we aim to listen to and respond to the needs of the users of our services and our stakeholders through our advisory boards and targeted research. 

Impartial: we aim to provide services based on evidence and knowledge.

Date of publication: 5 November 2008