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Our work

Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face through our partner organisations.

It is part of Elizabeth Finn Care, a charity registered in England and Wales: 207812 and Scotland: SC040987.

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Who we are and what we do

Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face through our partner organisations.

The Turn2us website brings together an easy to use Benefits Calculator and a Grants Search database giving access to over 3,000 charitable funds – all available through http://www.turn2us.org.uk/.

For individuals who are not able to access the website, our freephone helpline is open all year from 9.00 am to 8.00 pm Mondays to Fridays on 0808 802 2000.

We also provide specific services for intermediaries and charitable funds.

Our service is:

  • Free
  • Comprehensive and reliable
  • All in one place
  • Based on highly credible sources
  • Confidential
  • Secure

We were set up in 2007 and are part of Elizabeth Finn Care, a charity registered in England and Wales: 207812 and Scotland: SC040987.

Our purpose, aims and values

We hear it practically every day – 13 million people live in poverty in the UK, including 3.6 million children – and the numbers are rising.

The reasons why people experience financial hardship are complex.

Stressful life situations, such as bereavement, job loss, family breakdown, ill health, disability and caring for someone, are often significant factors, especially if these changes mean someone is no longer able to work.

The mounting costs of living and the effects of the UK’s current economic situation have also had enormous effects on personal finances, causing many people to struggle to make ends meet.

Yet one issue remains simple. Funds exist to help people – through welfare benefits, grants and other financial help – but access to them continues to be a frustrating barrier for many individuals, especially those on low incomes who are often hardest hit.

As concern grows around the mounting cost of living, the rise of child poverty and the ‘credit crunch’, the need for a service to help people access the funds they desperately need becomes increasingly relevant and urgent. This is what Turn2us provides.

Our aims

Turn2us aims to ensure that:

  • More people are aware of, and have access to, welfare benefits and grants
  • Grant-giving and public organisations are able to distribute funds to those in need more effectively
  • The voices of people in need are heard.

Our values

We are:

  • Supportive: Focused on people in financial need; respectful of each individual; responsive to their needs; focused on solutions; engaging with volunteers and partners in Government, the third, public and  private sectors.
  • Committed: Harnessing our passion to make a real difference  to the lives of people we support; setting ourselves the highest professional standards; delivering the highest quality services.
  • Transparent: Accountable at all levels in the organisation; ensuring our services are accessible to all; committed to integrity and ethical behaviour; open and impartial.
  • Innovative: Striving to improve; embracing change; encouraging imagination, initiative and development; exploring new ways to deliver the best possible services.

Individuals and Turn2us

If you are an individual seeking help for yourself or someone close to you, Turn2us aims to help you access the money available to you. For the first time, in one place on our website, you can find information and tools to help you find the support, based on your specific needs and circumstances. You can also register for a personal ‘My Turn2us’ account, which allows you to make confidential enquiries and applications directly to many of the grant-giving charities that you identify using our Grants Search database.

For more information, see Using the Turn2us websiteClaiming benefits and Are you new to grants?

Intermediaries and Turn2us

If you are an intermediary – one of the thousands of advisers, welfare officers, support workers and volunteer home visitors who have regular face-to-face contact with people in financial need – Turn2us can help you find the right resources to support the people you are working with. You can also store individuals’ details and applications in your confidential Turn2us intermediary account, enabling you to access and update files as you need to.

See Information for Intermediaries for more information about Turn2us intermediary accounts and the services we offer you.

We also work in partnership with many organisations to develop projects and services involving intermediaries. See Working with intermediaries for more information.

Charitable funds and Turn2us

If you are a charity that gives grants to individuals, Turn2us provides a comprehensive, accessible service that can help you increase your access to people who could benefit from your support, especially those who are hard to reach. Our flexible system allows you to tailor your charity’s details to suit your needs and update them as necessary. Enquiries and applications can be accepted online or directly through the Turn2us website. You can also access lists of everyone who has applied to you via Turn2us and check the current status of any requests for help.

See information for charities for more information on Turn2us charitable funds accounts and the services we offer you.

The Turn2us website

Our accessible website – http://www.turn2us.org.uk/ – is a comprehensive and invaluable resource, which provides information on benefits and grants all in one place. It is designed to help people find appropriate sources of financial support, quickly and easily, based on their particular needs and circumstances.

Features include:

  • A Benefits Calculator that helps people ensure that they are receiving all the welfare benefits they are entitled to
  • A Grants Search containing details of over 3,000 charitable funds (national, regional and local) that may be able to give financial support and other services 
  • confidential ‘My Turn2us’ online account that can be used to make enquiries and applications to grant-giving charities
  • Information and resources on a wide range of subjects related to welfare benefits, grants and managing money
  • A Find an Adviser tool to help users find local advisers, according to need
  • A monthly Ask an Expert feature to enable website users to a panel of experts their questions on topics relating to benefits, grants or managing money.

Shaw Trust Web Accreditation

The Turn2us website has been awarded Web Accreditation for accessibility by the Shaw Trust. To achieve this award, the Turn2us website underwent a fully comprehensive web accessibility audit involving over 60 hours of rigorous user testing against the World Wide Web Consortium's (W3C's) Web Accessibility Content Guidelines (WCAG 1.0, WCAG .2.0) and Section 508. The Shaw Trust accreditation is the most comprehensive accessibility audit service available and is endorsed by The Guild of Accessible Web Designers (GAWDS). Any site carrying this mark has been tested by people with a wide range of disabilities and found to be accessible and WAI AA compliant.

See also Accessibility

Plain English Campaign Internet Crystal Mark

The Turn2us website has been awarded the Plain English Campaign Internet Crystal Mark. This means the Plain English Campaign have checked that the site is clearly written and easy to use. They also review the site annually to make sure it keeps to their standards..

All Turn2us content should conform to the Turn2us_editorial_guidelines_(PDF_file_size_227kb)

Website security

The website is secured via the SSL protocol, which is the industry standard for communications between users and websites. This means that any information sent via an SSL connection is protected by encryption to prevent eavesdropping and tampering with transmitted data.

Turn2us holds a unique web server certificate (also known as a secure server certificate or SSL certificate), which is required to initialise each SSL session. Users can see when a secure SSL session has begun. Their browser will display a little gold padlock and the address bar will begin with ‘https’ rather than ‘http’.

Data Protection and Confidentiality

See our Confidentiality, Data Protection and Website Privacy Policies

Turn2us real life stories

Find out how Turn2us services have helped individuals in financial need, intermediaries and charitable funds.

Browse our real life stories

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