Turn2us - to access benefits & grants.

E-learning resources

Turn2us has developed a free suite of modular interactive and engaging e-learning resources for intermediaries, with the aim of providing a clear understanding of how the Turn2us website tools and services and the helpline can help them support individuals in financial need.

The e-learning package contains five modules. Module 1 is available to everyone. Modules 2-5 require you to register for a My Turn2us account.

If you already have an intermediary account with Turn2us follow the link below:

Visit the Turn2us e-learning resources

Module 1: Introduction to Turn2us

• The aims and values of Turn2us.
• The Turn2us services:
• Benefits search
• Grants search
• Information about money management.
• Where to find these services on the Turn2us website
• How to access these services via the Turn2us helpline if you do not have web access.

Module 2: Checking eligibility for benefits

• The extent to which benefits are under claimed
• Reasons why people do not claim
• How to use the benefits checker on the Turn2us website to check a client is receiving all the benefits, including tax credits, they are entitled to
• Where to get hold of application forms for different types of benefits.

Module 3: Accessing support from grant-giving charities

• The diversity and range of the grant-giving charities sector
• How grant-giving charities operate
• How to search for grants on the Turn2us website
• How to apply for grants on the Turn2us website.

Module 4 : Maximising income for families

• How Turn2us can help you to support families experiencing financial difficulties
• The welfare benefits and grants that may be available to help families
• How to run a benefits check and a grants search on the Turn2us website
• Where to go for further resources, information and sources of expert advice to help you support families in financial need.

Module 5: The Advanced Benefits Checker

• What the Advanced Benefits Checker provides
• How to use the features, including comparing circumstances with a ‘better off’ calculation, ‘what if’ effects, editing a saved benefits calculation.

All modules were updated in April to reflect the changes that we've made to our Benefits Checker and the rest of our website in line with changes to welfare benefit rates and rules.

Visit the Turn2us e-learning resources

Last updated: 10 May 2011