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Elizabeth Finn Care and Turn2us are coming together under one name. This page explains why we are doing this, what’s changing, and what’s not. Find out more.



Turn2us is committed to making sure that this website is accessible to everyone.

We have developed our website following web standards and accessibility guidelines. This page gives more information.


You can read through this page, or go directly to the sections you want to read by clicking on these links:

Access keys

Most browsers support jumping to specific links by typing keys defined on the website. We have set up the following access keys on our website to make it easier for users to navigate around the site.

ALT + 1 + Enter   Turn2us home page
ALT + 3 + Enter   Site Map 
ALT + 5 + Enter   Frequently Asked Questions (FAQs)
ALT + 7 + Enter   Compliments and Complaints
ALT + 9 + Enter   Skip to navigation

Users of the Firefox browser should apply the follow key combination to use our access keys - SHIFT + ALT + "key choice".

Text size

The text size is set in a way that makes it resizable in any browser, should you find it too small to read comfortably.

High contrast view

On the Turn2us website, there is an option to display the pages in a high-contrast colour scheme to make it more accessible to users who have visual impairments.  You do this by clicking ‘high contrast view’ on the top right-hand corner of any page of the website.

However, some sections of the Turn2us website, such as the Benefits Calculator and Ask a Question feature, are hosted externally. If you are in high contrast view and you navigate to these pages, you may find that the page has gone back to ‘normal contrast view’. If this occurs, simply click on ‘high contrast view’ again to restore this function.


Headings are used on each page on the website. They make it easier to read pages by providing visual structure and help people using screen readers and other assistive technologies navigate the site.


Whenever possible, links have been written to make sense when accessed out of the original context. This helps visitors who may use a list of links to move around the site.

Shaw Trust accreditation

To achieve this award, the Turn2us website underwent a fully comprehensive web accessibility audit involving over 60 hours of rigorous user testing against the World Wide Web Consortium's (W3C's) Web Accessibility Content Guidelines (WCAG 1.0, WCAG .2.0) and Section 508.

The Shaw Trust accreditation is the most comprehensive accessibility audit service available and is endorsed by The Guild of Accessible Web Designers (GAWDS).

Any site carrying this mark has been tested by people with a wide range of disabilities and found to be accessible.

Content and the Plain English Campaign Internet Crystal Mark

We are committed to using plain English throughout our website and to making our content as readable by as many people as possible.

Our website has been approved by the Plain English Campaign (link opens in a new window) which allows us to display the Internet Crystal Mark.

This means the Plain English Campaign have checked that our site is clearly written and easy to use. They will also monitor it to make sure it keeps to their standards.

If there is anything on our site that you feel could be explained more clearly, please let us know by using our Contact Us form.

Turn2us helpline

If you have a disability and need help to access the services on this website, our helpline staff can support you further by:

  • Helping you if you have a query about using the Turn2us website
  • Checking your entitlement for welfare benefits using the Turn2us Benefits Calculator and providing information on how to apply for benefits
  • Using the Turn2us Grants Search database to look for any grants and other support you may be eligible for from charitable funds
  • Making an enquiry or an application to a charity.

Call us on: 0808 802 2000 (9am-8pm Monday-Friday)

Calls are free from landlines and from the major mobile network providers (including 'pay as you go' phones) - Orange, 3, Vodafone, T-Mobile, Virgin and O2 - charges may apply for other network users. Check with your supplier first. If your network does charge for the call and you are worried about the cost, our helpline can call you back. 

Email us at

A translation service for people who have limited English is available through Language Line.

Text Relay service (link opens in a new window) is available for deaf people or have hearing loss.

For more information on our helpline, see the Turn2us helpline information page.

Useful resources


AbilityNet (link opens in a new window) is a national charity helping disabled adults and children use computers and the internet by adapting and adjusting their technology. They have a My Computer, My Way section (link opens in a new window) which gives information on ways to make using your computer easier if you have disabilities. They also have an advice and information service (link opens in a new window)

BBC My Web My Way

If you need help in making the web easier to use, including the Turn2us website, BBC's My Web My Way (link opens in a new window) as a starting point. It provides jargon-free information on how you can change your web browser, computer, keyboard and mouse settings to make the web more accessible for you.

Royal National Institute for Blind People (RNIB)

RNIB, which supports people with visual impairments, has many resources on technology, including a technology section on its website; blogs and bulletins to keep you up to date; and a technology support squad made up of volunteers who can help by phone or with a home visit.  See the RNIB website for more information (link opens in a new window).

W3C (World Wide Web Consortium) Better Web Browsing Guide

The W3C Better Web Browsing Guide (link opens in a new window) provides references to resources, including detailed documentation and step-by-step guides, to help you customise your particular web browser and computer setup.

Questions about accessibility and the Turn2us website

If you have any questions or suggestions regarding the accessibility of this site, please contact us.

Last updated: 19 April 2012