Turn2us is committed to making sure that this website is
accessible to everyone.
We have developed our website following web standards and
accessibility guidelines. This page gives more information.
You can read through this page, or go directly to the sections
you want to read by clicking on these links:
Most browsers support jumping to specific
links by typing keys defined on the website. We have set up the
following access keys on our website to make it easier for users to
navigate around the site.
ALT + 1 + Enter Turn2us home page
ALT + 3 + Enter Site Map
ALT + 5 + Enter Frequently Asked Questions (FAQs)
ALT + 7 + Enter Compliments and Complaints
ALT + 9 + Enter Skip to navigation
Users of the Firefox browser should apply
the follow key combination to use our access keys - SHIFT +
ALT + "key choice".
The text size is set in a way that makes it resizable in any
browser, should you find it too small to read comfortably.
On the Turn2us website, there is an option to display the pages
in a high-contrast colour scheme to make it more accessible to
users who have visual impairments. You do this by clicking
‘high contrast view’ on the top right-hand corner of any page of
However, some sections of the Turn2us website, such as the
Benefits Calculator and Ask a Question feature, are hosted
externally. If you are in high contrast view and you navigate to
these pages, you may find that the page has gone back to ‘normal
contrast view’. If this occurs, simply click on ‘high contrast
view’ again to restore this function.
Headings are used on each page on the website. They make it
easier to read pages by providing visual structure and help people
using screen readers and other assistive technologies navigate the
Whenever possible, links have been written to make sense when
accessed out of the original context. This helps visitors who may
use a list of links to move around the site.
The Turn2us website has been awarded the Shaw Trust (link opens in a new
window) Web Accreditation.
To achieve this award, the Turn2us website underwent a fully
comprehensive web accessibility audit involving over 60 hours of
rigorous user testing against the World Wide Web Consortium's
(W3C's) Web Accessibility Content Guidelines (WCAG 1.0, WCAG .2.0)
and Section 508.
The Shaw Trust accreditation is the most comprehensive
accessibility audit service available and is endorsed by The Guild
of Accessible Web Designers (GAWDS).
Any site carrying this mark has been tested by people with a
wide range of disabilities and found to be accessible.
We are committed to using plain English
throughout our website and to making our content as readable
by as many people as possible.
Our website has been approved by the Plain English Campaign (link opens
in a new window) which allows us to display the Internet
This means the Plain English Campaign have checked
that our site is clearly written and easy to use. They will also
monitor it to make sure it keeps to their standards.
If there is anything on our site that you feel could be
explained more clearly, please let us know by using our Contact Us form.
If you have a disability and need help to
access the services on this website, our helpline staff
can support you further by:
Call us on: 0808 802 2000 (9am-8pm
Calls are free from landlines and from the major mobile network
providers (including 'pay as you go' phones) - Orange, 3,
Vodafone, T-Mobile, Virgin and O2 - charges may apply for other
network users. Check with your supplier first. If your network does
charge for the call and you are worried about the cost, our
helpline can call you back.
Email us at
Fax us on 01443 827616
Write to us at Turn2us, Unit 9, Cefn Coed Parc,
Nantgarw, Cardiff CF15 7QQ.
A translation service for people who have limited English is
available through Language Line.
Relay service (link opens in a new window) is
available for deaf people or have hearing loss.
For more information on our helpline, see the Turn2us helpline information page.
AbilityNet (link opens
in a new window) is a national charity helping disabled adults
and children use computers and the internet by adapting and
adjusting their technology. They have a My
Computer, My Way section (link opens in a new
window) which gives information on ways to make using your
computer easier if you have disabilities. They also have
an advice and
information service (link opens in a new window).
If you need help in making the web easier to use, including the
Turn2us website, BBC's My Web My Way
(link opens in a new window) as a starting point. It provides
jargon-free information on how you can change your web browser,
computer, keyboard and mouse settings to make the web more
accessible for you.
RNIB, which supports people with visual impairments, has many
resources on technology, including a technology section on its
website; blogs and bulletins to keep you up to date; and a
technology support squad made up of volunteers who can help by
phone or with a home visit. See the
RNIB website for more information (link opens in a new
The W3C Better Web
Browsing Guide (link opens in a new window) provides
references to resources, including detailed documentation and
step-by-step guides, to help you customise your particular web
browser and computer setup.
If you have any questions or suggestions regarding the
accessibility of this site, please contact
Last updated: 19 April 2012
Turn2us is part of Elizabeth Finn Care, a national charity registered in England and Wales: 207812; and Scotland: SC040987.
Hosted and supported by Positive Technology
Visit the Elizabeth Finn Care website