Safeguarding the confidentiality of everyone
who uses Turn2us services, such as our website and Helpline is a
key Turn2us priority.
We are bound by the UK’s Data Protection Act
(DPA) which protects personal data and places restrictions on our
ability to disclose personal data within the UK and overseas. All
our services are governed by the following policies:
Although some of our services, such as making
online enquiries to grant-giving charities listed on our Grants Search
database or using our Helpline to access our online resources,
require you to provide personal data, this information is held in
the strictest confidence and no information is shared with anyone
unless the individual gives specific consent.
In the very rare
circumstances where it becomes necessary for us
to breach confidentiality, this is always done with the
full knowledge of the person whose personal information is involved
and following the processes described in our Confidentiality
Please note: If you make an enquiry to a grant-giving charity
and they invite you to apply, you will be asked many questions
about yourself, your background and circumstances, your finances,
your reasons for applying for help and why you think you qualify
for help from a particular grant-giving charity. Each charity will
treat your personal data confidentiality in line with their own
policies. You will only be asked for information that they need to
know in order to process your application and get the help that you
Any statistics we publish on the use of our services do not
include any identifying material.
Case studies featured on our website or in
fundraising/marketing activities are only used with the full
permission of the individuals concerned.
Updated: 27 March 2014
Turn2us is part of Elizabeth Finn Care, a national charity registered in England and Wales: 207812; and Scotland: SC040987.
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Visit the Elizabeth Finn Care website