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Turn2us Cookies Policy

Since 26 May 2011 the law has stated that cookies can only be used by a website with the specific consent of its users. Like many other websites, Turn2us uses cookies to deliver its service online. Turn2us is currently working on a strategy to implement the best way to obtain the consent of its users without compromising their ability to access our tools and content. We will update these pages with this information once it has been finalised.

a. What are cookies?

"Cookies" are small files that are sent to your computer, tablet or mobile phone browser when you enter a website. These cookies are stored by the browser on your device. They can be used for a variety of purposes, such as:

  • identifying your previous visits to a website,
  • researching the most popular features of a website, or
  • letting you move between pages without asking you to log in multiple times.

You can find out more about more about cookies on the BBC Web Wise website (link opens in a new window).

b. How does Turn2us use cookies?

In general, Turn2us tries to use cookies only where it is strictly necessary to provide our service as requested by our users. For example, cookies can make it possible for us to identify and log in registered users of the website. We also use cookies to develop a clearer picture of which parts of this website are the most popular to inform the development of the service.Turn2us does not use cookies to serve targeted advertising.

You are not obliged to accept cookies. Most browsers accept cookies automatically, but you can set your browser to prevent this. If your browser’s preferences allow it, each website you visit is able to send a cookie to your browser.

c. How to reject cookies from Turn2us

Turn2us does not use cookies to collect personally identifiable information about you as a user of the site. However if you wish to restrict or block the cookies we use you can do this within your browser settings.

If you wish to reject cookies, please select the link for the browser you are using from the list below and follow the instructions to stop cookies being sent to you during your visit to the Turn2us website.

Please be aware that if you do disable cookies, certain services on this website may not be available to you. For example, your ability to access your MyTurn2us account may be impaired.

Internet Explorer
iPhone/iPad Safari

Please note: The Turn2us website contains hyperlinks to websites owned and operated by third parties. These third party websites will have their own privacy policies, including cookies, and we suggest that you review them. They will govern the use of any personal information which is collected by cookies while visiting these websites. Turn2us cannot accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

d. Cookies used by Turn2us

Turn2us has compiled a list of the cookies used on the site and their purpose to enable you to reject any that you decide that you wish to opt out of.

Cookies used by the Turn2us website
Cookie name Purpose
ASP.NET_SessionId Manages your visit to the site and remembers certain preferences you may have selected.
style Allows those using accessibility features to toggle between normal and high contrast views.
__utma, __utmb, __utmc, __utmz 3rd Party Analytics reporting cookies (Like Google analytics, Google Adsense) which allow us to see trends in site usage.
cp_session Allows our ‘Ask a Question’ tool to analyse all the questions by our users to better inform its responses.
SESSa2558ac023aa8df2b713351da06f6a6f Allows our users to identify themselves to the Find an adviser tool.
.ASPXFORMSAUTH Allows logged in intermediary users to access to the Advanced Benefit Calculator.
MOODLEID_, MoodleSession, MoodleSession Allows logged in intermediary users to access to the e-learning resources on the Moodle platform.

Last updated: 26 April 2012

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