The Veolia Water Trust provides grants to help people in financial need clear domestic water debts owed to Veolia Water.
Current domestic customers of Veolia Water can apply for a grant from the Trust to clear their water debt owed to Veolia Water.
Anyone living within the regions supplied by Veolia Water can apply for a grant to clear other priority debts (including other utility debts) or to purchase essential household items. These are known as Further Assistance Payments.
The Trust cannot help with the following:
- Fines for criminal offences
- Overpayment of benefits
- Educational or training needs
- Business debts
- Debts to central government departments
- Catalogues; credit cards; personal loans and other forms of non-secured lending
- Medical equipment, aids and adaptations
- Deposits to secure accommodation
Type of grants
The Trust offers grants to clear water debt owed to Veolia Water on a 'provisional' basis. Applicants that the Trust would like to help are awarded a 'provisional' award, but their debt is not cleared immediately. Over a period of six months an applicant has to demonstrate that they can keep up to date with current usage. If successful the award is confirmed and the debt owed at the time that their provisional award was made, will be cleared. Provisional awards will be withdrawn from applicants who do not keep up to date with current payments and their debt to Veolia Water will remain outstanding.
Further Assistance Payments are awarded immediately. Delivery of household items will be arranged with the applicant, or a cheque for a specified purpose will be provided.
Applicants can apply via the Trust's online application form available on the Trust's website:
Alternatively application forms can be downloaded from the website or can be requested via the application request line:
A local money advice centre such as a Citizens' Advice Bureau may be able to provide help in completing the form.
Applicants with sewerage debt to Anglian Water or Thames Water will be considered by the Anglian Water Assistance Fund or Thames Water Trust Fund automatically - no need to complete an additional form.
Those in receipt of an award from the Trust cannot reapply for two years. Applicants who do not receive an award can reapply after six months.
Grant provided by: The Veolia Water Trust
The Veolia Water Trust offers grants to clear dometic water debts. A condition of the grant is that an applicant must be financially stable going forward and will be able to keep up to date with payments in the future.
Veolia Water Trust
PO Box 42