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The Turn2us Grants Search
database contains details of around 3,500 charitable funds
that give grants and other support to people who meet their
eligibility criteria and the contact details of the charities
which run them. These include all publicly-registered
charities that give at least £500 a year to individuals who:
As well as contact information for each
charitable fund, the Grants Search database contains the following
information on each fund:
Visitors to Turn2us are able to search for and
enquire directly about any of the funds listed on our website that
match their personal circumstances and eligibility criteria.
They can do this by using the:
Where a charitable fund has indicated it will accept online
enquiries through Turn2us, applicants (individuals or
intermediaries) can submit an enquiry form through the Turn2us
website. This outlines their background, circumstances and personal
needs directly to their selected fund for consideration.
Through our Grants Search Database, Turn2us
aims to make it easier for charitable funds to:
Every charitable fund listed in the database has its own
‘My Turn2us’ account through which it
Representatives from charitable funds have been involved in the
development of Turn2us and in particular the Grants Search
database – including scoping, identifying user requirements
To access your account, you need your
charitable fund's Turn2us user name and password.
Charitable funds can opt to accept online
enquiries using the Turn2us Grants Search Database. This means
enquirer (individuals or intermediaries) can submit an enquiry form
outlining the person’s background, circumstances and needs to their
selected fund through the Turn2us website.
If you want to accept online enquiries, you
just need to log into your 'My Turn2us'
account. On the landing page (see above) you will see a box
with Charity settings on the right hand side of the page. Make sure
the option that says ‘Accepts online enquiries’ is ticked and save
When an individual makes an online enquiry to
your charity using the Turn2us website, they fill in an enquiry
form and submit it through the Turn2us website. An email is then
sent automatically to your designated email address to tell you
that there is an enquiry in your ‘My Turn2us’ Inbox.
To view the email:
7. Click on ‘new enquiry submitted’ in the Subject
8. This will bring you to a page that tells you have
a message (see below).
9. Click the link that says ‘view the enquiry
10. This will bring up the Turn2us form containing
details of the enquiry (see below).
2. There are three types of response you can make:
Click the relevant response you wish to make. Add any clarifying
information about your response that you wish to make in the free
text box below these options. Then press ‘Send’.
If you want to make changes to your Turn2us profile, simply log
into your 'My Turn2us' account and
click on the tabs that say ‘Update fund details’ and ‘Update
2. Make the changes you need to make in the free text and drop
down boxes on the page that appears (see below)
3. Click ‘update’ at the bottom of the page.
4. Once you have made any changes and updated them on this
particular page, click on ‘Save and exit’
‘Update charity listing’ (see below) allows you to change your
The website also hosts a formal application
form for charitable funds to use if they wish to process
applications through the website. You can personalise this form to
meet your specific eligibility criteria by amending the settings in
your ‘My Turn2us’ account. You can then invite the enquirer to
fill in this form when you reply to their enquiry.
If your charitable fund can only be accessed
via an application from an intermediary, you can use your ‘My
Turn2us’ account to indicate this. These funds will not appear on
the public part of the Grants Search database. However,
intermediaries who have registered for an intermediary account with
Turn2us will be able to see this information when they do a grants
search while logged into their My Turn2us account.
If you want your fund to only be accessible to
intermediaries, you just need to log into your ‘My Turn2us’ account. Once you log in, on the
landing page (see below) you will see a box with Charity settings
on the right-hand side of the page. Make sure the option that says
‘Intermediary only’ is ticked and save the settings.
Don’t forget that you can also use Turn2us
services when working with your clients.
If you would like your charitable fund to be
added to our Grants Search Database, please complete our
Grants Search database
registration form (PDF file size 263kb) and post it to
Turn2us, Unit 9, Cefn Coed Parc, Nantgarw, Cardiff CF15 7QQ.
We will then contact you to provide details of
your user name and password so you can begin using your ‘My
Turn2us’ account to promote your services and, if you wish, receive
online enquiries through the Turn2us website.
Turn2us has a 'Charity of the Month' feature about charitable
funds that are included on our Grants Search Database on
the home page of this website.
Find out more about Charity of the Month
If you need any help with using Turn2us services, please
contact our freephone helpline on 0808 802 2000
(8.00am-8.00pm Mondays-Fridays) or use our Contact Form
Date of publication: 4 May 2011
Turn2us is part of Elizabeth Finn Care, a national charity registered in England and Wales: 207812; and Scotland: SC040987.
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