Challenges and complaints

If you are unhappy with a benefit or tax credit decision there are several steps you can take:

• Get more information about the decision.
• Get the decision looked at again.
• Appeal against the decision.

Further information about challenging benefit decisions.

You have the right to expect a reasonable standard of service from the people dealing with your benefit claim.

Most offices that deal with benefits, including your Local Authority, will have a charter or statement of standards of service that sets out what you can expect. You will be able to get this from their offices or websites.

If you are not happy with the level of service you have received then you can make a complaint. You can complain whether or not you have made a claim for benefit.

Further information on how to make a complaint.