Challenges and complaints
Discover the steps you can take if you are unhappy with a
benefit or tax credit decision or the service you have
You have the right to expect a reasonable standard of service
from the people dealing with your benefit claim.
Most offices that deal with benefits, including your Local
Authority, will have a charter or statement of standards of service
that sets out what you can expect. You will be able to get this
from their offices or websites.
If you are not happy with the level of service you have received
then you can make a complaint. You can complain whether or not you
have made a claim for benefit.
Further information on how to make a