Turn2us - to access benefits & grants.

To claim a benefit, you will usually have to fill in a form, either on paper or online, or make a telephone call. Each benefit has its own claiming process.

Information on who to contact to make a claim including links to claim forms where available.

In many cases, yes. For example, you will usually have to give your National Insurance number and may be asked to show evidence of your identity, income and savings. If you have to send off original documents make sure you keep copies and send them recorded delivery to make sure they arrive safely.

The time can vary depending on the benefit. DWP agencies and Local Authorities have targets but HMRC does not. You can help by completing the claim form thoroughly and providing evidence promptly. Further information about the targets and what to do if your claim is delayed.

Most benefits are paid directly to your post office, bank or building society account. If you would have difficulties opening or managing an account, you can be paid by cheque instead (which can be cashed at a post office), or you may be able to nominate a person to receive the payment on your behalf.

At some point in 2012 the government will stop payment by cheques and these people will be able to get their benefit payment from a Paypoint outlet instead.

When you are paid will depend on the benefit you have claimed. Some benefits are paid weekly, some every four weeks. Some are paid in advance and some in arrears.