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Jobseeker's Allowance (JSA)

 

Index

You can read through this information sheet, or go directly to the sections you want to read by clicking on these links:

• Who does it help?
• What help does it provide?
• How much does it pay?
• How do I make a claim?
• What documents will I need?
• Can it be backdated?
• Challenging decisions
• Change of circumstance

Who does it help?

Jobseeker's Allowance (JSA) is a benefit for people who are:

• unemployed (or work less than 16 hours), and
• are capable of working, and
• are looking for a job.

There are two types of JSA:

• contribution-based JSA. You can get this for up to six months if you have been working and have paid enough national insurance contributions within the last couple of years. It is paid just for you. 
• income-based JSA. You might get this type of JSA if your income and savings are low enough. There is no time limit on receiving this. You do not need to have paid any national insurance contributions. But if you have a partner they must either not be working, or working fewer than 24 hours a week.

If you get contribution-based JSA, you may get some income-based JSA as well if you are on a low income and:

• have a partner, or
• have a disability, or
• are caring for a person with a disability, or
• have housing costs (eg a mortgage).

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What help does it provide?

JSA comes in the form of money from the Government. You can spend it as you want. It is usually paid into your bank or building society account. You can be paid at a post office in some cases.

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How much does it pay?

Contribution-based JSA is £56.25 per week if you are under 25 and £71.00 if you are 25 or over; but you may get less if you have part time earnings or a personal/occupational pension.

It is difficult to say how much income-based JSA you might get. Your income is compared to an amount which the government considers you need to live on and you get the difference. The amount can vary from one person to another because your needs depend on your family circumstances, for example:

• If you live alone or in a couple.
• If you or your dependants are disabled.
• If you're caring for someone who has a disability.
• If you have savings of over £6,000.
• If you have any other income.
• If you have housing costs such as a mortgage.

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How do I make a claim?

Online Claim

Claim online at the Directgov website (link opens in a new window)

Telephone Claim

Phone Jobcentre Plus:

Telephone: 0800 055 6688
Textphone: 0800 023 4888
Welsh language Line: 0800 012 1888

In Northern Ireland

Contact your local Social Security/Jobs and Benefits Office (link opens in a new window) for a claim form

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What documents will I need?

You must give your national insurance number and evidence of who you are, for example, a driving licence or birth certificate. You normally also have to give your partner's national insurance number if they live with you. You also have to give evidence of your income and savings, for example, bank statements or pay slips.

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Can it be backdated?

Jobseeker's Allowance can be backdated for up to three months before the date of the claim if you would have been entitled to it earlier. You have to have an acceptable reason for claiming late. Request this when claiming.

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Challenging decisions

If you disagree with the decision made on your benefit claim you can ask for a written statement of reasons. If you still believe the decision is wrong, for example due to incorrect information being used, you can ask for it to be looked at again, and/or appeal.

The time limits are strict, you will usually be given one month to dispute a decision, so it is important to seek advice and act quickly.

Further information on Challenges and complaints

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Change of circumstance

You must report changes in your circumstances which might affect your entitlement to this benefit

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This information has been produced by Citizens Advice. 

Last updated: 6 April 2012