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Useful links: Consumer rights

Consumer Focus (link opens in a new window) 

Statutory organisation campaigning for a fair deal for consumers in England, Wales and Scotland, and, for postal services, Northern Ireland.

Directgov information on Consumer Rights (link opens in a new window) 

Information on many aspects of consumer rights.

The Energy Savings Trust (link opens in a new window) 

Not-for-profit organisation that provides energy saving advice. 

The Home Heat Helpline (link opens in a new window) 

A free service offering energy advice for people concerned about paying their energy bills. 

Ofgem (link opens in a new window) 

The UK’s energy regulator.

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Last updated: 20 July 2011