This section outlines our terms and conditions for use
of the Turn2us website.
1.1 These are the terms and conditions that apply to your
use of the pages of www.Turn2us.org.uk website ("the
Website”), which is made available to you by Turn2us, part of
Elizabeth Finn Care
(link opens in a new window) (registered charity number
207812), whose principal office is at Hythe House, 200 Shepherds
Bush Road, London W6 7NL (“Turn2us”). References in these
terms and conditions to “we”, “us” and “our” are references to
1.2 These terms and conditions may be updated by us from time to
time without notice to you, so you should review these terms and
conditions periodically for changes.
1.3 Some services may also be governed by additional or
alternative terms of service, which will be posted on the relevant
page of the Website.
2.1 The purpose of the Website is to enable users such as
yourself to have a reliable source of information about welfare
benefits and grant making charities in the UK. We want you to make
full use of our Website, to use the information we offer for your
own benefit and for you to provide information and materials found
on the Website to those whom you think might benefit from them.
However, we also need to ensure that our Website is not abused or
unfairly exploited, which is why we have to impose certain
conditions on your use of it.
2.2 Subject to what is said below, material from the Website may
be downloaded, viewed, listened to (where appropriate), printed,
copied on the hard disk of your computer, photocopied in reasonable
numbers and used for your own personal, non-commercial purposes or
those of your friends and family as a personal information resource
in good faith ONLY. Any other type of use requires the prior
written agreement of Turn2us.
2.3 You agree not to use the Website:
(a) to create a database (electronic or otherwise) that includes
material downloaded or otherwise obtained from the Website except
where expressly permitted on the Website;
(b) to transmit or re-circulate any material obtained from the
Website to any third party except where expressly permitted on the
(c) in such a way so as to remove the copyright or trade mark
notice(s) from any copies of any material made in accordance with
(d) to upload, post, email or otherwise transmit any content
that is unlawful, harmful, threatening, abusive, harassing,
tortious, defamatory, vulgar, obscene, libellous, invasive of
another's privacy, hateful, or racially, ethnically or otherwise
(e) to upload, post, email or otherwise transmit any unsolicited
or unauthorised advertising, promotional materials, "junk mail,"
"spam," "chain letters," "pyramid schemes," or any other form of
(f) to upload, post, email or otherwise transmit any material
that contains software viruses or any other computer code, files or
programs designed to interrupt, damage, destroy or limit the
functionality of any computer software or hardware or
telecommunications equipment; or
(g) in any way that might infringe third party rights or that
might bring Turn2us into disrepute.
3.1 Access to certain parts of the Website may require you to
register and provide certain information about yourself and where
you do this you agree to:
(a) provide true, accurate, current and complete information
about yourself as prompted (such information being the
"Registration Data"); and
(b) maintain and promptly update the Registration Data to keep
it true, accurate, current and complete.
3.2 Registration Data and certain other information about you is
which can be found at Clause 13 below.
3.3 The registration processes on the Website will involve you
being allocated with a unique user name and password that gives you access to
your account. You are responsible for maintaining the
confidentiality of your user name and password, and are fully
responsible for all activities that occur under your password or
3.4 You agree to:
(a) immediately notify Turn2us of any unauthorised use of your
user name, password or account and any other breach of security;
(b) ensure that you exit from your account at the end of each
3.5 Turn2us cannot and will not be liable for any loss or damage
arising from your failure to comply with your obligations under
this Clause 3.
4.1 Subject always to Clause 11.1, we shall use our reasonable
endeavours to ensure that the Website includes the following
features for your benefit:
(a) information (sourced from information available in the
public domain and/or from your and their own contributions) on
charities that give grants to individuals in need in the UK which
will be searchable;
(b) online enquiry and application forms that can be sent to
grant-makers through our secure email and application system;
(c) a ‘My Turn2us’ account administration area
for Registered Users to create and save enquiries,
applications and email correspondence;
(d) a Benefit Calculator that enables the
Registered User to check their entitlement to welfare
(e) signposting to other sources of support.
With respect to all content that you post to publicly accessible
areas of the Website, you grant Turn2us the royalty-free,
perpetual, irrevocable, non-exclusive and fully sub-licensable
right and licence to use, reproduce, modify, adapt, publish,
translate, create derivative works from, distribute, perform and
display such content (in whole or part) worldwide and/or to
incorporate it in other works in any form, media, or technology now
known or later developed.
6.1 Any discussion forums or pages of the Website where you are
capable of posting material are provided for your private and
non-commercial use and for the exchange of lawful, relevant, fair
and appropriate information, opinions and comment. Use of the
Website that is inconsistent with those stated purposes is strictly
prohibited. Your use of these forums and the Website generally is
subject to the following terms which, by your use of the forums and
the Website, you are deemed to accept (and which amount to a
non-exhaustive list of prohibited acts):
(a) You may not use obscene or offensive language.
(b) You may not place on the Website any material which is
defamatory, abusive, discriminatory or hateful or which applauds,
encourages or entices abuse, discrimination or hate;
(c) You may not post any material on the Website which has been
disclosed to you in confidence or which, by its nature, is
(d) You may not post any material on the Website which
compromises the privacy or security of anyone other than
(e) You may not place on the website any material which may
encourage criminal conduct or which may give rise to civil
liability, or which is otherwise unlawful.
(f) You may not place on the site any material belonging to any
person (or any material where the rights belong to any person)
other than yourself without the prior written consent of the owner
(g) You may not place on the site any material where the use by
Turn2us or any third party licensed or permitted by Turn2us, will
give rise to any third party claims.
(h) You may not place any links on the Website where those links
take users to unlawful material or material that contravenes these
rules of acceptable use.
(i) You may not place on the Website advertisements nor make
commercial solicitations nor use the website for any commercial
purposes (which would include using the Website to promote or
encourage the sale of your goods/services).
(j) You may not place on the Website any material that
authorises, enables or encourages the dissemination of junk mail or
(k) You grant Turn2us the unrestricted right to use, reproduce,
translate and distribute any material you place on the Website.
(l) Whilst we do not pre-screen submissions placed on our online
forums, we do have the right (but not the obligation) at our sole
discretion to review, edit, move or delete any material submitted
to our online forums.
(m) Turn2us accepts no responsibility for any statements,
material or other submissions placed on our online forums by you or
any third party, or for any loss or damage resulting from your
breach of these rules of acceptable use.
(n) You agree to indemnify Turn2us, its associated companies and
its representatives and employees from any and all claims and
liabilities (including legal fees) which arise from your
statements, contributions or other submissions to our online
forums, from any unauthorised use of material obtained from our
online forums or otherwise from your breach of our rules of
We will not view or edit or pre-screen any contribution that you
or anyone else make to the forums or to the Website generally and
therefore, unless we are specifically notified of the nature of any
item of content, you cannot assume that we are responsible for
having made it available on the Website. We, and others that we
designate, shall have the right (but not the obligation) at our
sole discretion to refuse or remove any content that is posted to,
or available on, the forums or the Website without the need to give
any reasons for doing so.
If you object to the publication of any material placed on our
online forums (or anywhere else on this Website) please let us know
by calling 0808 802 2000) or by sending an appropriately worded
email to: firstname.lastname@example.org and we will
take whatever action we deem appropriate.
8.1 Commentary appearing on the Website
You understand and accept that in
many respects the Website simply acts as a forum in which users are
encouraged to share their information and experiences of charities
and we do not review user generated content on the Website and as a
result we have no control over the decency, appropriateness,
quality, safety or legality of that content.
8.2 You understand and agree that it is
a condition of your access to the protected pages of the Website
that you shall not:
(a) hold us liable (whether under the law of defamation,
copyright, passing-off, trade marks, privacy, data protection or
otherwise) for the publication, broadcast or making available of
any user generated content found on the website; or
(b) hold us liable (whether under the law of defamation,
copyright, passing-off, trade marks, privacy, data protection or
otherwise) for the publication, broadcast or making available of
any content about the Charity found on the website that we have
obtained from a reputable third party such as The Directory of
Social Change; or
(c) commence any proceedings against us arising out of the
publication, broadcast or making available of any content found on
the interactive pages of the Website.
8.3 You accept that the restrictions at Clauses 9.1 and 9.2
above shall survive the termination of this agreement for any
8.4 You understand and accept that we shall have full editorial
control over the Website, its content and how the services offered
through Website are conducted and managed (albeit that we may not
necessarily exercise that control) and you shall not attempt to
influence our choice of users, other charities or advertisers.
9.1 The copyright, and other rights, in some of the material
appearing on or in the Website may belong to third parties. You may
not (save as allowed in these terms and conditions) copy,
reproduce, transmit or distribute any such material without the
licence or permission of the author and you agree to pay any costs
or expenses incurred by Turn2us which may arise as a result of your
failure to obtain such licence or permission.
9.2 The Website may contain material (including, but not limited
to, advertisements) posted by third parties. Individual users,
charities and advertisers are solely responsible for the content of
advertising and other material which they submit to the Website and
for ensuring that such content complies with all relevant
legislation. Turn2us accepts no responsibility for the content of
material submitted by third parties, including, without limitation,
any error, omission or inaccuracy therein.
9.3 Save unless otherwise stated, no warranty whatsoever is
given as to any goods or services purchased, obtained or offered to
you through use of the Website, whether accessed directly or
otherwise, and no liability is accepted by Turn2us in relation to
any contract entered into by you with any third party on or by
means of the Website.
9.4 The Website may contain links to external websites. These
links are included to give users the opportunity to access other
pages that it is felt may be of assistance to them. Turn2us is not
responsible for the content of these Internet sites.
10.1 We shall use our reasonable endeavours to ensure that the
Website is available to users (subject to any planned maintenance)
but otherwise these terms and conditions shall not be construed to
contain any condition or warranty express or implied to the
quality, accuracy or availability of the Website and no such
condition or warranty is to be taken to have been given or implied
from anything said or written in any negotiations or discussions
between the parties or their servants or agents.
10.2 Whilst effort has been taken to ensure the accuracy of the
information, Turn2us is not a qualified provider of financial,
legal or healthcare services and as such it cannot be relied upon
to provide accurate financial, legal or healthcare advice. The
Website should not be used as an alternative to financial, legal or
healthcare advice from a qualified professional. The content on the
Website has been provided from a number of sources and Turn2us does
not accept any liability for this information. It is the
responsibility of users to check the accuracy of relevant facts and
opinions given on the Website before entering into any commitment
based upon them.
10.3 Any material downloaded or otherwise obtained through the
use of the Website is done at your own discretion and risk and that
you will be solely responsible for any damage to your computer
system or loss of data that results from the download of any such
10.4 Turn2us cannot guarantee that your use of the Website will
be free from error and/or uninterrupted. Turn2us shall not be
liable for any damages including, but not limited to, indirect or
consequential damages, damages for loss of opportunity or chance,
or any damages whatsoever arising from use or loss of use, data, or
profits, whether in contract, negligence or other tortious action,
arising out of, or in connection with the Website or any other
10.5 Whilst effort has been taken to ensure that the Website is
free from viruses, no warranties are given that it is free from
viruses and users are responsible for ensuring that they have
installed adequate virus checking software. Turn2us shall not be
liable for any viruses or any other computer code, files or
programs designed to interrupt, restrict, destroy, limit the
functionality of or compromise the integrity of the Website or any
hardware on which it is hosted.
10.6 Nothing in these terms serves to exclude or limit liability
for death or personal injury arising from negligence or any
liability which is otherwise prohibited from being excluded by
Turn2us reserves the right to disable your access to the Website
at any time at our absolute discretion and without giving any
explanation or notification.
12.1 Turn2us is registered under, and will process your personal
data (which includes your Registration Data) in accordance with,
data protection legislation. You hereby agree that the personal
data that you provide to Turn2us may be processed by Turn2us for
the purposes of:
(a) processing your requests;
(b) providing you with information (by email or other means)
about the products and services of Turn2us and those charities
about whom you have expressed an interest;
(c) providing a personalised service to you;
(d) maintaining accounts and records;
(e) statistical analysis and conducting market research
(f) providing anonymous trend data about our users’ profiles to
(g) assessing and evaluating the use that is being made of the
(h) information and databank compilation and administration.
12.2 The processing of your personal data described above may
involve Turn2us disclosing your details to regulatory bodies and/or
other third parties.
The names, images and logos identifying Turn2us or third parties
and their products and services, are proprietary marks. Any use
made of these marks may be an infringement of rights in those marks
and all rights to enforce such rights are reserved.
This Website has been designed for use within the UK. Whilst
users from outside the UK are free to view this Website, Turn2us
does not give any warranty, express or implied, that viewing or
using the Website from outside the UK complies with any applicable
non-UK laws or regulations.
We welcome links to our website, including 'deep linking' by
which we mean that you may include a link to a specific page (see
15.2 for exceptions) of our website that is not the Home
You may not display the contents of our website (or any page
from it) independently of the website or allow it to be displayed
surrounded or framed or otherwise surrounded by material not
originating from us without our consent.
If you would like to license our material, please contact us at:
Our free, easy-to-use Benefits Calculator is a
vital tool to help more people access the financial support they
may be entitled to. It is free to be used by members of the public
and intermediaries that provide advice and support for people in
If you wish to link to the Turn2us Benefits
Calculator, please contact Ben Ashmore, Turn2us Communications: E:
On this website you may be offered automatic links to other
websites. While we hope you will be interested in those websites,
you acknowledge that the content on those pages is not subject to
our control, their owners may be independent from us and we do not
endorse or accept any responsibility for their content.
16.1 These terms and conditions shall be governed and
construed in all respects in accordance with English law and the
parties agree to submit to the exclusive jurisdiction of the
16.2 Turn2us shall have the right to assign, novate,
sub-contract or otherwise dispose of its rights and obligations
under these terms and conditions without securing your prior
consent and you agree that these terms and
conditions will be enforceable against you by any successor in
title of Turn2us
16.3 These terms and conditions set out the entire agreement
between the parties regarding the Website and no variation shall be
effective unless agreed between the parties in writing.
All rights to the material published on this website are either
owned by Turn2us or have been provided by external sources and used
with the permission of the copyright owner. All rights
Last updated: 27 January 2014
Turn2us is part of Elizabeth Finn Care, a national charity registered in England and Wales: 207812; and Scotland: SC040987.
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