You are now leaving the Turn2us site. Turn2us is not responsible for content on third party sites.

As winter approaches, we know that many people will be concerned about their heating bills and how they’ll be able to afford to keep their homes warm through the colder weather. That’s why, this November, we’ll be launching a campaign to highlight this issue and raise awareness of the help available.

New research results will be released

As part of the campaign, we’ll be releasing results of our new research investigating the impact of energy bills on low income working households. We will also be hosting an exciting online auction of winter clothing items donated by a number of celebrities - to help create a talking point around this serious issue and raise funds to help more people affected.

Use our services to find help

Through our campaign, we want to encourage anyone who is struggling to use our services to see if they might be eligible for welfare benefits, charitable grants and other help, such as schemes offered by energy suppliers. The campaign runs from 18 November to 16 December 2015.

Look out for more information in the next e-newsletter and on social media!

If you or someone you know are worried about energy costs, try our free Benefits Calculator and Grants Search to check what support might be available.

See also our Energy Schemes information.

Coronavirus Information

My child's school is closing due to the coronavirus outbreak. What can I do?

The government has announced that schools will be closing for the majority of students from 20 March 2020.

Children in the following groups will still be able to go to school if their parents choose to send them:

  • The children of key workers
  • Children receiving support from social services
  • Children with disabilities
  • Children with Education Health and Care Plans (EHCPs​)
  • Young carers

If you need to take time off work to care for your children, you should check your employment rights on the ACAS website.

What if I am well but my employer tells me not to work because of the coronavirus outbreak?

This will depend on your contract and is an employment law issue. You may be able to get advice from ACAS on this. You will not be entitled to Statutory Sick Pay (SSP).

What if I have been in contact with someone with coronavirus and don’t want to go to work and risk infecting my colleagues and customers?

You will only be able to get special help under the coronavirus rules if you are self-isolating in accordance with NHS advice. You can find the current NHS coronavirus advice on the NHS website

What if I am not getting any customers in my self-employed business because of the coronavirus?

You may be able to claim Universal Credit, but you will not be entitled to any special support because of the coronavirus outbreak. You may have the minimum income floor applied to your claim, or you may be required to look for full time-employment.

I’m on a zero-hours contract, will I get paid if I’m told to self isolate?

If you are self-isolating in accordance with NHS guidance and you usually earn at least £120 per week, you should get Statutory Sick Pay even if you are on a zero hours contract.

What if I am homeless with no income so can’t self-isolate and need funds for accommodation?

The government has not published any guidance for what you should do if you are homeless and develop coronavirus symptoms. It would be best to contact your local authority for advice. You should do so by telephone if at all possible.