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Turn2us is a charity service that helps people in financial need to access welfare benefits, charitable grants and other financial help – online at www.turn2us.org.uk, by phone and face to face through our partner organisations.

Our team of 16 associate trainers play a vital role in our work by training front-line workers and volunteers to help us assist more people in financial need, using the Turn2us online tools and resources.

Join our associate trainer team

If you are based in the north of England and are looking for a flexible way of working to enable even more advice-giving organisations to support people in financial need, then join our team of associate trainers and get in touch.

You will be:

• a confident internet user

• familiar with welfare benefits, the current benefits system, and the changes to the benefits system

• be able to engage a range of learning styles and facilitate informative and engaging training sessions for groups of up to 20 people.

For an informal discussion, please contact Michelle Brookes, Training Coordinator at Turn2us, on 020 8834 9217 or to register your interest, email your CV to training@turn2us.org.uk.

Find out more about the Turn2us training programme for intermediaries

Ensuring quality

New trainers are invited to attend a workshop as a participant as a first step to learning the material and understanding the range of needs and backgrounds of the intermediaries we train. The next step is to co-train with an experienced trainer and receive feedback. Our ‘Keeping in Touch’ meetings with trainers continue on a regular basis as invaluable opportunities to meet together, provide updates about service enhancements and identify any needs for further support.

An associate trainer’s view

One such associate trainer is Alison Maynard, from Worcestershire, who has been working with Turn2us for over three years - alongside her work as a creative writing tutor and writer.

“Training groups for Turn2us is hugely rewarding. You're playing a part in empowering individuals towards greater financial knowledge, and offering steps towards accessing much needed financial help.”

Alison has run many workshops in England since she started working for us. “The feedback from workshop attendees is overwhelmingly positive, and it's fantastic to see light bulbs come on all around a group of participants as they realise the practical applications of the Turn2Us tools.”


Date of publication: 17 February 2015