You are now leaving the Turn2us site. Turn2us is not responsible for content on third party sites.

Jean: Volunteer Case Study

Jean tells us about her experience volunteering with Turn2us

Jean with Turn2us Chief Executive Simon Hopkins at the Volunteer Strategy launch

In her work life, Jean was an Operations Manager at the British Nursing Association and supplied nurses to medical organisations.

Jean attended a Health conference in York where she built a relationship with one of our Elizabeth Finn Care Homes managers. Jean then began to supply nurses, when needed, to Elizabeth Finn Homes.

As the years moved on, Jean decided that it was time to retire and move to Cheshire, when it was suggested by someone at the care home that she should take up the Volunteer Visitor role. Now Jean is one of our most active volunteers, visiting 55 beneficiaries and she is an excellent visitor.

When you see the difference Turn2us makes to people in the space of a year, it can be such a transformation!

Jean loves visiting beneficiaries

Jean says that she loves visiting beneficiaries: it’s a truly rewarding role. She explains that one of the most rewarding aspects of the visiting role is seeing the beneficiaries she visits improve from year to year.

"When you see the difference Turn2us makes to people in the space of a year, it can be such a transformation! One beneficiary I visited was in a very bad place before Turn2us awarded them with a grant. The beneficiary said that the money actually saved her life. Although I visit once a year, the beneficiaries become to feel like friends and the feeling is mutual!

"The role is so satisfying, meeting new people and listening to their stories is really eye opening. When you retire, there is only a certain amount of TV you can watch. Volunteering with Turn2us gives me as much satisfaction (if not more) as my working life."

"Be ready to listen"

"The advice I would give to a new volunteer is to be ready to listen. A lot of people you visit do not have a lot of people they can talk to about their issues and they either have to be strong for other members of a house or live alone. When you visit a beneficiary you are usually the only person they can talk to about their problems. They are not looking for advice but just a sympathetic ear. I would say the key to be a good volunteer visitor is not being judgemental and to be open minded whenever visiting any beneficiary."

Date of publication: 23 March 2016

Coronavirus Information

My child's school is closing due to the coronavirus outbreak. What can I do?

The government has announced that schools will be closing for the majority of students from 20 March 2020.

Children in the following groups will still be able to go to school if their parents choose to send them:

  • The children of key workers
  • Children receiving support from social services
  • Children with disabilities
  • Children with Education Health and Care Plans (EHCPs​)
  • Young carers

If you need to take time off work to care for your children, you should check your employment rights on the ACAS website.

What if I am well but my employer tells me not to work because of the coronavirus outbreak?

This will depend on your contract and is an employment law issue. You may be able to get advice from ACAS on this. You will not be entitled to Statutory Sick Pay (SSP).

What if I have been in contact with someone with coronavirus and don’t want to go to work and risk infecting my colleagues and customers?

You will only be able to get special help under the coronavirus rules if you are self-isolating in accordance with NHS advice. You can find the current NHS coronavirus advice on the NHS website

What if I am not getting any customers in my self-employed business because of the coronavirus?

You may be able to claim Universal Credit, but you will not be entitled to any special support because of the coronavirus outbreak. You may have the minimum income floor applied to your claim, or you may be required to look for full time-employment.

I’m on a zero-hours contract, will I get paid if I’m told to self isolate?

If you are self-isolating in accordance with NHS guidance and you usually earn at least £120 per week, you should get Statutory Sick Pay even if you are on a zero hours contract.

What if I am homeless with no income so can’t self-isolate and need funds for accommodation?

The government has not published any guidance for what you should do if you are homeless and develop coronavirus symptoms. It would be best to contact your local authority for advice. You should do so by telephone if at all possible.