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Jean: Volunteer Case Study

Jean tells us about her experience volunteering with Turn2us

Jean with Turn2us Chief Executive Simon Hopkins at the Volunteer Strategy launch

In her work life, Jean was an Operations Manager at the British Nursing Association and supplied nurses to medical organisations.

Jean attended a Health conference in York where she built a relationship with one of our Elizabeth Finn Care Homes managers. Jean then began to supply nurses, when needed, to Elizabeth Finn Homes.

As the years moved on, Jean decided that it was time to retire and move to Cheshire, when it was suggested by someone at the care home that she should take up the Volunteer Visitor role. Now Jean is one of our most active volunteers, visiting 55 beneficiaries and she is an excellent visitor.

When you see the difference Turn2us makes to people in the space of a year, it can be such a transformation!

Jean loves visiting beneficiaries

Jean says that she loves visiting beneficiaries: it’s a truly rewarding role. She explains that one of the most rewarding aspects of the visiting role is seeing the beneficiaries she visits improve from year to year.

"When you see the difference Turn2us makes to people in the space of a year, it can be such a transformation! One beneficiary I visited was in a very bad place before Turn2us awarded them with a grant. The beneficiary said that the money actually saved her life. Although I visit once a year, the beneficiaries become to feel like friends and the feeling is mutual!

"The role is so satisfying, meeting new people and listening to their stories is really eye opening. When you retire, there is only a certain amount of TV you can watch. Volunteering with Turn2us gives me as much satisfaction (if not more) as my working life."

"Be ready to listen"

"The advice I would give to a new volunteer is to be ready to listen. A lot of people you visit do not have a lot of people they can talk to about their issues and they either have to be strong for other members of a house or live alone. When you visit a beneficiary you are usually the only person they can talk to about their problems. They are not looking for advice but just a sympathetic ear. I would say the key to be a good volunteer visitor is not being judgemental and to be open minded whenever visiting any beneficiary."

Date of publication: 23 March 2016