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Head of Helpline Services

Join us in our fight against poverty in the UK

Head of Helpline Services
£44,000 p.a.
London, W6

Turn2us is a national charity which tackles poverty by helping families and individuals access help through benefits, charitable grants and other resources.

We are looking for an energetic and talented individual to join our management team as Head of Helpline Services.

Working closely with the Turn2us helpline provider, a third party based in Scotland, you will be responsible for planning and managing the development of the Turn2us helpline and a range of projects to support the delivery of helpline services.

The successful candidate will have demonstrable experience in project management and planning helpline services; with a proven track record of influencing and building strong relationships with suppliers and key stakeholders.

You will have working experience in delivering customer service improvements and be able to manage a large annual expenditure budget.

You will be a self-motivated and passionate individual who is determined to make a difference to the lives of people in financial need.
This is a full-time and permanent position and, in addition to the above salary, Turn2us also offers a competitive benefits package.

How to apply

To apply please send your CV and a covering letter (max. 2 sides A4) which addresses the requirements in the person specification to:

The deadline for applications is 12 pm on Friday, 23rd March 2018 and interviews will take place at our London Office on Thursday 5th April 2018.

Turn2us is an equal opportunities employer and welcomes applications from members of all communities.

Please note: Due to the high volume of applications we receive only short-listed candidates will be contacted.