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Insight and Impact Manager

Make your impact on the fight against UK poverty

Role: Insight and Impact Manager
Salary: c. £39,000 per annum
Location: Hammersmith, London

Do you want to be part of the fight against poverty that is devastating lives and futures across Britain today?

With demand for our help increasing, we are looking for an insight and impact professional with the skills and drive to help shape how our charity will help more people in need.


Turn2us exists to help people struggling to make ends meet get their life back on track. We do this by:

  • Giving direct financial help through our own charitable grants
  • Supporting people to increase their income through welfare benefits, charitable grants and other support
  • By highlighting ways for people to reduce essential costs.

Last year, over 7 million people visited our website seeking information. Over 2.3 million people carried out an online benefits calculation to better understand their welfare benefits entitlement.

Over 65,000 people called our telephone helpline and nearly 800,000 searched to see whether they might be eligible for charitable support from a range of 1,800 organisations.

We also gave over 4 million pounds in grants to individuals in need.

Insight and Impact Manager role

These figures are impressive but, with your help, we can uncover the insight beneath the data – to inform and continually improve our work, influencing our; projects, campaigns, communications, funding and partnerships. 

As Insight and Impact Manager, you will work with colleagues across the charity to refine how we measure and report the impact of our work as well as understanding the experiences of people we help and broader poverty trends, helping to shape Turn2us in future.

With a proven track record of success in applying insight, you will apply your user-led approach, knowledge of quantitative and qualitative evaluation, and research techniques to plan and deliver our insight and impact strategy and reporting. You will contribute an intellectual curiosity alongside the personality and communication skills to share our insight and impact in order to influence and inspire colleagues, volunteers, supporters and the people we help.

This is a crucial role for an ambitious charity improving the lives of thousands each year. If you wish to make a lasting difference to the lives of people in vulnerable circumstances across the UK, we look forward to hearing from you.

Read the Insight and Impact Manager job specification and person specification

How to apply

Please send a current CV and supporting statement outlining your suitability in relation to the job specification and your motivation for the position to by 5.00 pm on 29th April 2019.

Interviews will take place week commencing 6th May 2019.

Equality of opportunity and diversity

Turn2us is committed to equality of opportunity and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

This is a full time role but we would consider flexible working arrangements.

Please note that due to the high volume of applications we receive only short-listed candidates will be contacted.