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Welfare Benefits Specialist (Digital)

Join us in our fight against poverty in the UK

Salary:     £33,620 p.a.

Turn2us helps those in financial need access welfare benefits, charitable grants and other financial help – online, by phone and through our partner organisations.

The Turn2us website includes:

  • An easy-to-use Benefits Calculator

  • A Grants Search database with access to over 1,500 charitable funds

  • Information on benefits and grants.

Last year, over five million people used the Turn2us website with over 2.48 million benefits checks and grants searches completed.

Welfare Benefits Specialist role

Turn2us is looking for a Welfare Benefits Specialist to play a vital role in keeping a range of Turn2us welfare benefits tools and resources up to date.

The successful candidate will need to have:

  • Experience of welfare benefits advice work

  • Excellent analytical and problem solving skills to interpret policies, legislation and programmes, relating to the rules for assessing entitlement to welfare benefits as well as making claims and appeals

  • Excellent written and verbal communication skills, with an ability to communicate with confidence and in easily readable formats to a wide range of individuals and organisations

  • The ability to handle information requests regarding welfare benefits, including contributing to media features and taking part in media interviews

  • A desire to learn new digital skills and work in a multidisciplinary team.

Read_the_Welfare_Benefits_Specialist_(Digital)_job_description_and_person_specification_(PDF_file_size:_412kb)

Turn2us

Our vision: No one in the UK should live in poverty.

Our mission: To improve the lives of people living in poverty in the UK.

Our role: We help people to access support including welfare benefits, charitable grants and a range of services – online, by phone, and face-to-face through partner organisations and volunteers.

How to apply

To apply, please send:

  • Your CV

  • A short cover letter summarising your experience and suitability for the role (max 500 words)

  • An example of web content aimed at users of the Turn2us website, explaining 'Managed Migration' (max 500 words)

Applications should be sent to recruitment@turn2us.org.uk. The deadline for applications: 5.00 pm on Thursday 10th January.

Interviews will take place at Turn2us offices in Hammersmith, London in the week commencing 14th January.

Please note: Due to the volume of applications we receive unfortunately we will not be able to respond to unsuccessful applications.

Elizabeth Finn Care/Turn2us is an equal opportunities employer and welcomes applications from members of all communities.