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Key facts about Turn2us

Turn2us is an independent charity working across the United Kingdom, helping people in financial hardship to access welfare benefits, charitable grants and other financial help.

The issue

Low incomes and poverty

13.5 million individuals are in relative low income (number below 60% of contemporary median income) after housing costs 2014/15.

12.9 million individuals are in absolute low income ( number below 60% of 2010/11 median income held constant in real terms) after housing costs 2014/15.

Source: The latest Households Below Average Income (HBAI) Report 2014/15 (table 3b) (figures after housing costs) produced by the Department for Work and Pensions (DWP).

In 2013, 4.6 million (7.8%) of the UK population were considered to be in persistent income poverty.

Source: The latest publication by the Office for National Statistics (ONS) which is based on the European Union Statistics on Income and Living Conditions (EU-SILC).

Child poverty

3.9 million children are in relative low income (number below 60% of contemporary median income) after housing costs 2014/15.

3.7 million children are in absolute low income (number below 60% of 2010/11 median income held constant in real terms) after housing costs 2014/15.

Source: The latest Households Below Average Income (HBAI) Report 2014/15 (table 4b) (figures after housing costs) produced by the Department for Work and Pensions (DWP).

Unclaimed benefits and lack of awareness of charitable grants

Meanwhile, the latest statistics available show that £16.6 billion* in benefits and tax credits go unclaimed each year while £331.9 million** is available to individuals in the form of grants from charitable funds.

Sources: *The recent statistics released by the Department for Work and Pensions (DWP) - 2014/2015 and HM Revenue and Customs (HMRC) - 2013/14 and ** Directory of Social Change (DSC) database.

Awareness of the financial support available is low. Over half (57%) of people on low incomes who are currently not receiving welfare support have been deterred from checking or claiming benefits because they do not think they would be eligible for any.

48% of low income households are not claiming any means-tested benefits that they could be entitled to.

Source: Turn2us Benefits Awareness national survey 2016.

51% of the people coming to us for help have a household income of £10,000 per year or less, while a startling 70% of people accessing our website say they are extremely concerned about their financial situation.

How we help

Turn2us website

Our accessible website is designed to help people find appropriate sources of financial support, quickly and easily, based on their particular needs and circumstances.

Features include:

  • A Benefits Calculator that helps people ensure that they are receiving all the welfare benefits they are entitled to

  • A Grants Search containing details of almost 3,000 charitable funds (national, regional and local) that may be able to give financial support and other services 

  • A  confidential ‘My Turn2us' online account that can be used to make enquiries and applications to grant-giving charities

  • Information and resources on a wide range of subjects related to welfare benefits and grants.

  • A Find an Adviser tool to help users find local advisers, according to need.

Last year, the website received almost 4 million visits from people looking for help and support.

Updated May 2016