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Archived pages - Have the decision looked at again

Have the decision looked at again

You should ask the benefit office to look at the decision again if you think the decision is wrong.

You may hear this referred to as  a ‘reconsideration’, ‘revision’, or ‘review’ of the decision.


Write to the benefit office using the contact details on your decision letter and ask them to look at the decision again.

You can attach copies of any relevant information, for example, any recent medical letters or other evidence you think may be relevant. See Obtaining medical evidence
You should tell them in detail why you think the decision is wrong including any relevant dates.

You should send the letter recorded delivery so there is a record of when it was sent and also keep a copy of the letter.

A different decision maker will look at the decision and decide whether it should be changed.

If you are asked for more information or evidence you should provide this as soon as possible and let them know if there will be a delay.

Time limits

You have one month from the date on the decision letter to ask for the decision to be looked at again.

You may get longer if you ask for an explanation of the decision to be sent to you.

If you missed the deadline for reasons out of your control, such as illness or bereavement, you may still be able to have your decision looked at again.

If you have missed the time limit, you should explain why when you contact the benefit office.

Possible outcomes

When the decision has been looked at again, if they decide that the decision is wrong the decision will be changed and you will be sent a new decision letter.

If they decide that they can’t change the decision, they will write to you to confirm this and tell you if you have a right to appeal.

Benefits whilst having an ESA decision looked at again

Whilst your ESA decision is being reconsidered you cannot continue to receive ESA.

You may be able to claim another benefit such as Jobseeker's Allowance (JSA) or Income Support if you are eligible. For example, if you claim JSA you will have to be available for and actively seeking work. You can put limitations on the type of work you will search for depending on your health condition.

Claiming another benefit will not affect your ESA appeal.

If you still think the decision is wrong:

You can ask for the decision to be looked at again one more time but unless you have new information it is unlikely to be changed.

You may be able to appeal against the decision, find out more on the next page

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