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Claiming Benefits - Simple Payment System

Find out more about Claiming Benefits.

Simple Payment System

The Simple Payment system is a way to pay benefits to people who cannot use bank, building society, credit union or Post Office card accounts, replacing benefit payments by cheque.

How do Simple Payments work?

You will be given a Simple Payment card which you can use to collect your benefit payments at a PayPoint outlet displaying the Simple Payment sign.

These can be found in local newsagents, convenience stores or supermarkets. To find your nearest PayPoint outlet, visit the PayPoint website.

To collect a payment, you need to:

  • Show your card

  • Confirm your memorable date

  • Show proof of your identity.

Memorable date

Your memorable date will be set as your date of birth but you can change this to something more secure by calling 0800 310 0000 (textphone 0800 032 5864) Mondays to Saturdays, 8 am to 8pm.

Identification

You’ll also need to show proof of your identity (ID). Copies are not acceptable, it must be the original document.
Examples of ID you can use:

  • Valid UK photo or paper driving licence

  • Current passport

  • A gas, electricity, water or landline phone bill (this must be less than three months old).

Getting someone else to collect your money

If you want someone else to collect your benefits, and the same person will always collect the payments for you, they can get their own Simple Payment card. To collect your money, they’ll need to show their own card, confirm their memorable date and show their own proof of identity.

If different people collect payments for you, you’ll have to give them your Simple Payment card to use each time. You’ll also need to give them your memorable date. They’ll have to show your proof of identity and their own.

Further information

Gov.UK has more information about Simple Payments and a 'Find your nearest PayPoint outlet' tool.

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