Simple Payment System
The Simple Payment system is a way to pay benefits to people who cannot use bank, building society, credit union or Post Office card accounts, replacing benefit payments by cheque.
How do Simple Payments work?
You will be given a Simple Payment card which you can use to collect your benefit payments at a PayPoint outlet displaying the Simple Payment sign.
These can be found in local newsagents, convenience stores or supermarkets. To find your nearest PayPoint outlet, visit the PayPoint website.
To collect a payment, you need to:
Your memorable date will be set as your date of birth but you can change this to something more secure by calling 0800 310 0000 (textphone 0800 032 5864) Mondays to Saturdays, 8 am to 8pm.
You’ll also need to show proof of your identity (ID). Copies are not acceptable, it must be the original document.
Examples of ID you can use:
Valid UK photo or paper driving licence
A gas, electricity, water or landline phone bill (this must be less than three months old).
Getting someone else to collect your money
If you want someone else to collect your benefits, and the same person will always collect the payments for you, they can get their own Simple Payment card. To collect your money, they’ll need to show their own card, confirm their memorable date and show their own proof of identity.
If different people collect payments for you, you’ll have to give them your Simple Payment card to use each time. You’ll also need to give them your memorable date. They’ll have to show your proof of identity and their own.
Gov.UK has more information about Simple Payments and a 'Find your nearest PayPoint outlet' tool.