Have the decision looked at again -
You should ask the benefit office to look at the decision again if you think the decision is wrong.
You may hear this called a ‘reconsideration’, ‘revision’, or ‘review’ of the decision.
Write to the benefit office using the contact details on your decision letter and ask them to look at the decision again.
You should tell them in detail why you think the decision is wrong including any relevant dates.
You should send the letter recorded delivery so there is a record of when it was sent and also keep a copy of the letter.
A different decision maker will look at the decision and decide whether it should be changed.
If you are asked for more information or evidence you should provide this as soon as possible and let them know if there will be a delay.
You have one month from the date on the decision letter to ask for the decision to be looked at again.
You may get longer if you ask for an explanation of the decision to be sent to you.
If you missed the deadline for reasons out of your control, such as illness or bereavement, you may still be able to have your decision looked at again.
When you contact the benefit office, you should explain why you missed the deadline including details of any special circumstances that prevented you contacting them in time.
When the decision has been looked at again, if they decide that the decision is wrong the decision will be changed and you will be sent a new decision letter.
If they decide that they can’t change the decision, they will write to you to confirm this and tell you if you have a right to appeal.
If you still think the decision is wrong:
You can ask for the decision to be looked at again one more time but unless you have new information it is unlikely to be changed
You may be able to appeal against the decision (old process), find out more on the next page