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Complaints about your claim - What might happen as a result of my complaint?

Find out more about Complaints about your claim.

What might happen as a result of my complaint?

If you make a complaint, it may result in:

  • An explanation of how the problem occurred
  • A promise that the problem will be put right, if this is possible
  • A change in procedure to help other people in the future, and could help you if you have to use the same office again
  • Financial compensation,which is only available in some circumstances. 

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