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Help with energy costs - Energy bill debts

If you are struggling to pay your energy bills, find out about the various schemes and grants that may be available to help towards the cost of energy.

Energy bill debts

Contacting your energy company is the first step if you find yourself in debt with energy bills. See the Turn2us help from your energy company section for more details

Charitable funds

Some energy companies have set up charitable trusts to help customers pay for fuel arrears. Some of these are listed on the Turn2us Grants Search (Choose 'Fuel Poverty' in the 'Other issues' filter for a quick way to see them) or you can find out more by contacting your energy supplier directly.

If you are on a low income, you may also be able to get help with energy bills or debts from other types of charitable fund, depending on your personal circumstances, background and needs.

Use the Turn2us Grants Search to look for charitable funds that may be able to help you.

Independent advice and debt organisations

You may find the thought of contacting and negotiating with your energy supplier difficult, especially if you owe money on energy bills that you simply don't have the means to pay. If you need help, some independent advice organisations, such as your local Citizens Advice bureau, or debt advice agencies, such as StepChange Debt Charity and National Debtline, should be able to help you with this process.

You can find a local organisation by using our Find an Adviser tool

Read our debt information page

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