You are now leaving the Turn2us site. Turn2us is not responsible for content on third party sites.

Fuel Poverty - What happens if I can't pay my bills?

Find out more about the factors that contribute to fuel poverty and the help that might be available to you

What happens if I can't pay my bills?

If you are struggling to pay your energy bills, you may worry that your energy supply will be cut off. This is always a last resort for the energy companies so it is vital to talk to them straight away and try to work out a solution.

Some energy companies have set up charitable trusts to help customers pay for fuel arrears. Some of these are listed on the Turn2us Grants Search. Once you have done the search on the first page of the tool, select the Energy and Water Providers category option at the top of the screen on the results page.You can also find out more by contacting your energy supplier directly.

See Citizens Advice website information: Struggling to Pay Energy Bills (Make sure you look at the information relating to the country of the UK as what is available depends on the country you live in.)

Citizens Advice Consumer Service can advise you on all matters relating to energy supply, including debt advice and access to cheaper deals. If you live in Northern Ireland, you can get debt advice from Advice NI and energy advice from the Northern Ireland Energy Advice Line.

See also the Turn2us energy schemes information

See also the Turn2us Debt information guide

Priority Service Register

You can check to see if you qualify to join the energy company's Priority Services Register (PSR) which provides free support services to people of pensionable age or who are living with a disability, chronic illness or a visual or hearing impairment.

Suppliers are not allowed to disconnect supplies to your home if you are on the PSR during winter months.

For more information, see the Citizens Advice website information: Getting extra support from your energy supplier (Make sure you look at the information relating to the country of the UK you live in as what is available depends on the country you live in.)

Anything wrong with this page?

Tell us the problem

Please enter your name
Please enter a valid email address
Please enter what you were doing
Please enter what you'd like to report
Please enter the security code shown

Thank you

If you would like to tell us more please visit our contact page


Struggling with Energy and Water bills?

Find out what benefits, grants and other schemes may be available to you.

Read about help with energy and water costs

England: Council Tax Rebate April 2022

Read our Frequently Asked Questions guide.

Find out about the Council Tax Rebate

Check benefit entitlement

Find out what means-tested benefits you might be entitled to, including tax credits.

Use the Benefits Calculator

Grants Search

Search our database of grant-giving organisations

Search for grants

Find a Local Adviser

Search for your nearest sources of information and advice

Find an Local Adviser