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Fuel Poverty - What happens if I can't pay my bills?

Find out more about the factors that contribute to fuel poverty and the help that might be available to you

What happens if I can't pay my bills?

If you are struggling to pay your energy bills, you may worry that your energy supply will be cut off. This is always a last resort for the energy companies so it is vital to talk to them straight away and try to work out a solution.

Some energy companies have set up charitable trusts to help customers pay for fuel arrears. Some of these are listed on the Turn2us Grants Search. Once you have done the search on the first page of the tool, select the Energy and Water Providers category option at the top of the screen on the results page.You can also find out more by contacting your energy supplier directly.

See Citizens Advice website information: Struggling to Pay Energy Bills (Make sure you look at the information relating to the country of the UK as what is available depends on the country you live in.)

Citizens Advice Consumer Service can advise you on all matters relating to energy supply, including debt advice and access to cheaper deals. If you live in Northern Ireland, you can get debt advice from Advice NI and energy advice from the Northern Ireland Energy Advice Line.

See also the Turn2us energy schemes information

See also the Turn2us Debt information guide

Priority Service Register

You can check to see if you qualify to join the energy company's Priority Services Register (PSR) which provides free support services to people of pensionable age or who are living with a disability, chronic illness or a visual or hearing impairment.

Suppliers are not allowed to disconnect supplies to your home if you are on the PSR during winter months.

For more information, see the Citizens Advice website information: Getting extra support from your energy supplier (Make sure you look at the information relating to the country of the UK you live in as what is available depends on the country you live in.)

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