What happens if I cannot pay my bills?
If you are struggling to pay your energy bills, you may worry that your energy supply will be cut off. This is always a last resort for the energy companies so it is vital to talk to them straight away and try to work out a solution.
Some energy companies have set up charitable trusts to help customers pay for fuel arrears. Some of these are listed on the Turn2us Grants Search. Once you have done the search on the first page of the tool, do a keyword search on 'energy' to see them. You can also find out more by contacting your energy supplier directly.
See Citizens Advice website information: Struggling to Pay Energy Bills (Make sure you look at the information relating to the country of the UK you live in by selecting it from the drop down menu on the page.)
Citizens Advice Consumer Service can advise you on all matters relating to energy supply, including debt advice and access to cheaper deals. If you live in Northern Ireland, the service is Consumerline.
See also the Turn2us energy schemes information
See also the Turn2us Debt information guide
Priority Service Register
You can check to see if you qualify to join the energy company's Priority Services Register (PSR) which provides free support services to people of pensionable age or who are living with a disability, chronic illness or a visual or hearing impairment.
Suppliers are not allowed to disconnect supplies to your home if you are on the PSR during winter months.
For more information, see the Citizens Advice website information: Getting extra support from your energy supplier (Make sure you look at the information relating to the country of the UK you live in by selecting it from the drop down menu on the page.)