The healthcare professional who conducted the assessment will complete a report and send it to Jobcentre Plus.
Using the information from the questionnaire, the face-to-face assessment and any other evidence provided, a Jobcentre Plus decision-maker will decide if you are entitled to Employment and Support Allowance. Any evidence provided by your doctor or consultant is very important and will be fully considered.
If you are eligible for Employment and Support Allowance, Jobcentre Plus will telephone you and inform you of their decision and explain what you will need to do next. Your benefit will be transferred automatically and there will be no break in the payments you receive. There are two groups in Employment and Support Allowance, with different allowances and conditions attached. These are the Work Related Activity Group and Support Group.
During the call you will be advised which group you have been placed in and this will be confirmed in writing after the call. See our Employment and Support Allowance information guide for more information.
If you are not eligible for Employment Support Allowance, Jobcentre Plus will telephone you to explain why they think this. They will ask if there is any further information or evidence you would like to give them before they make a decision on your claim. If, after this, it is decided that you are not eligible for Employment and Support Allowance, your options will be discussed. You may be entitled to Jobseeker’s Allowance, Income Support for other reasons, or Pension Credit. You will be sent a letter confirming the decision.
If you do not agree with the decision, you will need to contact Jobcentre Plus within one calendar month from the date of the decision letter and explain why. If you contact Jobcentre Plus later than this, they may not be able to help.