After you have received the first letter, you will be sent a questionnaire to complete and return. The questionnaire asks about how your health condition or disability affects your ability to complete everyday tasks.
The questionnaire and any other evidence supplied will be used to decide if you need to attend a face-to-face assessment.
You can ask Jobcentre Plus to help you fill in the questionnaire but they can only write down exactly what you reply to the questions asked.
To find an independent adviser to assist you, use our Find an Adviser tool. If you don’t return the questionnaire your benefit may be affected.