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Turn2us Charities/Providers User Guide - Add admin user

Add admin user

When your charity's account with Turn2us is created, we also set up a provider user account in the name of someone from your organisation who is the grants contact.

This gives them login details that they can use to go into your charity's account to update your profile and manage any enquiries that you receive (if you have opted to receive online enquiries).

If more than one person in your organisation wants access to the charity account, you can add additional users.

To do this, an existing provider user for your charity needs to log into their Turn2us account.

When they are logged in, they should go to the 'My Turn2us' tab on the main menu and hover the mouse over it so the sub-menu appears. Click 'Add admin user'.

Screengrab of the charity account My Turn2us menu

The 'Add User' page will appear.

Just fill in the form and click 'Save'. Please note: You can't use the same email address as any other provider users for your charity.

 Screengrab of the Add User page

You will get a confirmation message onscreen and the new provider user will get an email asking them to confirm their registration within seven days by clicking the link in the email. Once they have done this, their account is ready to use.

Sample confirmation message Sample new provider user email

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