You are now leaving the Turn2us site. Turn2us is not responsible for content on third party sites.

Turn2us Charities/Providers User Guide - Receiving online enquiries through Turn2us

Receiving online enquiries through Turn2us

Charitable funds can opt to accept enquiries through the Turn2us Grants Search.

This means enquirers (who may be individuals or intermediaries) can use the Turn2us website to submit an online enquiry form providing information on the background, circumstances and needs of the person seeking help to charitable funds that they think might be able to help them.

Accepting online enquiries

If you want to accept online enquiries, log into your 'My Turn2us' account.

Once you are logged in, hover your mouse over the 'My Turn2us' option on the menu bar at the top of the page and select 'Updated Provider'.

Screengrab of the Turn2us 'My Turn2us' menu

An 'Update Provider Details' form will appear.

Screengrab of Turn2us Grants Search Update Provider Details form

Scroll down to the bottom of the form. Select "Accepting online enquiries" and click "Update".

Screengrab of Enquiry Settings on the Update Provider form

On your profile in the Grants Search, there will now be a button on the right-hand side of the screen saying 'Enquire online'.

Screenshot of the Enquiry online button on the Turn2us Grants Search

Anything wrong with this page?

Tell us the problem

Please enter your name
Please enter a valid email address
Please enter what you were doing
Please enter what you'd like to report
Please enter the security code shown

Thank you

If you would like to tell us more please visit our contact page


Check benefit entitlement

Find out what means-tested benefits you might be entitled to, including tax credits.

Use the Benefits Calculator

Grant Search

Search our database of grant-giving organisations

Search for grants