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Turn2us Charities/Providers User Guide - Viewing enquiries

Viewing enquiries

When an individual or intermediary makes an enquiry to your charity, an email is sent automatically to your designated email address to tell you that there is an enquiry in your ‘My Turn2us’ Inbox (see sample email below).

Example email when an enquiry is submitted to a charity from the Turn2us Grants Search

To view the email, you can either:

  • Click on the link in the email that says "View the email in MyTurn2us' (you will have to log into your account before you can view it) (See first screengrab below)

  • Log directly into your charity's account and view the enquiry in My Turn2us/Enquiries. (See second screengrab below)

Screengrab of charity notification highligting clickable link Screenshot of Enquiries option on the My Turn2us charities menu

Once you are logged into your account, you will see a list of enquiries. (See screenshot below)

On the line of the enquiry you want to view, click 'Submitted'. (See screenshot below)

Screengrab of a sample enquiries list for the Turn2us Grants Search

This will bring up the Turn2us form enquiry form for this enquiry.

Part of the Turn2us Grants Search enquiry form Part of the Turn2us Grants Search enquiry form Part of the Turn2us Grants Search enquiry form

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