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Turn2us Intermediaries User Guide - Intermediaries guide: What does Turn2us do?

Intermediaries guide: What does Turn2us do?

Turn2us helps people struggling with financial hardship gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face through our partner organisations.

Research has shown that people who have money difficulties are more likely to be reached through face-to-face support. That is why your work as an intermediary between people in financial need and the services we provide is fundamental to Turn2us and at the heart of what we do.

The Turn2us website

Our free, accessible website is a comprehensive and invaluable resource designed to help you find appropriate sources of financial support, quickly and easily, based on the particular needs and circumstances of the people you are working with.

Features include:

  • A Benefits Calculator to help people to make sure they receive all the welfare benefits they are entitled to

  • A Grants Search containing the details of thousands of charitable funds that may be able to provide financial support and other services

  • Information on benefits and grants

  • A Find an Adviser tool to help users find local advisers according to their needs

  • Confidential ‘My Turn2us’ accounts used to make online enquiries to grant-giving charities and to provide additional comparison tools to help you compare how your clients' benefits might change if their circumstances do.

The Turn2us helpline

Our free helpline (0808 802 2000 Mondays to Fridays 9.00 am to 8.00 pm) is a confidential and independent service that helps people in financial need access the money available to them in welfare benefits and charitable grants. Our fully trained advisers are there to help those who might not have internet access or have difficulties using the internet.

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Check benefit entitlement

Find out what means-tested benefits you might be entitled to, including tax credits.

Use the Benefits Calculator

Grant Search

Search our database of grant-giving organisations

Search for grants