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About Befriending

Turn2us Befrienders provide companionship and support to vulnerable people living in London.

What is a London Befriender?

London Befrienders will visit those who are being supported by the charity and provide companionship, support and a listening ear.

Befrienders will visit the homes of the Befriendees or have a telephone conversation twice a month to build an honest and mutual relationship.

We hope these visits and friendships will help reduce the risk of those who are struggling financially of becoming lonely and isolated as well.

Would you make a good Befriender?

We are looking for individuals who are:

  • Interested in other people and who are good listeners 
  • Confident with good communication skills, particularly with regard to conversational skills 
  • Patience and the ability to be empathetic and non-judgemental
  • Reliability to help build a supportive relationship with the individual that you are visiting
  • Having a range of interests and experience would be useful as we will try to match you up with an individual with whom you have some common ground
  • Knowledge of your local area in respect of charities and other services would be helpful so that you could potentially signpost an individual to other support mechanisms (without making any recommendations)
  • Computer and Word skills to complete a short visit feedback form to help capture the impact of this volunteer role

Practical Considerations

  • All new volunteers are asked to attend an initial 3 hour training workshop.
  • We would like Befrienders to commit to at least 6 months.
  • Volunteers are supported by our dedicated Volunteer Support Manager.
  • Expenses are provided in line with our policy and reimbursements are made in line with current HMRC Mileage rates for car travel and against receipts for other expenditure items e.g. food/refreshments.
  • Further support and updates on the work of our charity are provided through regular communications in a variety of formats.
  • It will give you the opportunity of being part of a national charity which has achieved the national Investing in Volunteers Quality Mark for our volunteering programme.
  • After a qualifying period of satisfactory volunteering, a reference is available in line with our Volunteer Policy.
  • This role would suit someone who is considering a career in social work or on an associated study course but who cannot commit to a regular day or time. It would also be ideal for someone who wants to help others who find themselves in financial hardship, often due to a change in personal circumstances or ill health. 
  • Visits can be arranged for a mutually convenient time between yourself and the individual we have asked you to see so it fits in with your lifestyle but gives you the opportunity to see the impact your intervention can have first-hand.
  • A DBS check may be required for this role depending on the level of face to face interaction agreed upon.
  • This role does not involve taking the individual out for any social activities or engaging in any other tasks such as taking them to medical appointments/shopping, any advocacy or advice giving or handling any financial matters or transactions. It will take place entirely in the home of the person that you are befriending.
  • In respect of data protection we adhere to current legislation and will provide you with guidance during training about storing confidential information. Your details will be stored safely and never passed on to other agencies without your prior consent.