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Skills and Frequently Asked Questions/FAQS

Learn more about the role of our volunteers and the skills they need.

Our volunteers understand how vulnerable the individuals are who ask for our help and they respond with a high level of discretion, respect and confidentiality at all times. Read more about the role and the type of skills we are looking for.

It is important to make sure they will receive as much help as they need and I can do this by listening and by showing empathy


How much time do volunteers need to give?

This is a very flexible role and time commitment can vary depending on your circumstances and the geographical location of where we have people asking for our help.  However we do ask you to undertake at least four visits a year and there are lots of other ways you can get involved with our work while you are waiting to be asked to visit such as helping one of our County Committees.

Is this a befriending scheme?

It is important to know that this is not a befriending scheme. However volunteers may be sent to revisit individuals we have given grants to the following year to see whether their circumstances have changed and ensure that the correct level of support is given.

Is there ongoing support?

We have a dedicated staff team in place to support our volunteers and we ask you  to attend an initial training workshop of approximately four hours.  Refresher training is also provided every couple of years to keep you up to date with everything you need to know to be effective in your role.  Ongoing support is provided in a number of different ways tailored to your preferences.

Are there other practical things to think about?

Ideally we prefer to communicate with you primarily via email but we can post information if preferred.

It would be helpful for you to have access to a car but this is not essential if you have access to good transport links, especially in rural areas.

There is an element of short report writing involved in this role, using a template we provide you with, so a good standard of English is required.  Training for this aspect of your role is included in your initial workshop.

We reimburse volunteer’s expenses in line with our Volunteer Policy which will be shared with you during your induction.  If you choose note to claim your expenses you can always “donate” them back to us using Gift Aid, details of which are provided during your training session.

Register your Interest in Volunteering

For more information about volunteering please contact Lynne Regan – our Volunteer Support Manager – either by telephone – 020 8834 9247 or by completing the volunteer interest form.