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Universal Credit was initially rolled out in some areas, but only for single jobseekers making new claims, and sometimes, also to some couples and families making new claims. A live service area was also known sometimes as a “gateway area”.  Before 1st January 2018, some people were able to claim Universal Credit if they lived in a live service area. 

Full digital service gradually replaced live service areas. Claimants on Universal Credit in a live service area were transferred onto the full digital service when their area went digital. 

Universal Credit full digital service has gradually been rolled out across the country, and now all live service areas have become full digital service areas.