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A live service area is sometimes called a “gateway area”.  

A live service area is an area where some people who make a new claim for any of the following benefits have to claim Universal Credit instead. 

Universal Credit is replacing these benefits:

You will have to claim Universal Credit instead of the above benefits if you live in a live service area, you and/or your partner is a jobseeker who is not already claiming or waiting to hear about a claim for Jobseeker’s Allowance and you meet certain other conditions (called gateway conditions).  

To find out more about the gateway conditions in your area and whether you will have to apply for Universal Credit instead of the above benefits, you can: