You are now leaving the Turn2us site. Turn2us is not responsible for content on third party sites.



Turn2us Connect Information

A new service designed to help you claim Universal Credit

If you are trying to claim Universal Credit but are struggling with the application or are worried about making a claim, we can connect you to a trained Turn2us volunteer who will guide and support you through the process.

All communications will be done by SMS text. Once you sign up you will receive a text from Turn2us. A volunteer will then be in contact with you shortly after.

How do I sign up to Connect?

Unfortunately, the Connect Project is currently full. When spaces become available, a sign-up form will be available on this page.

In the meantime, if you need help with your claim, you can use our Find an Adviser tool to find a local benefits adviser.

You may also find it helpful to read our Universal Credit guides.

Turn2us Connect

Why has Turn2us made this service?

Our Benefits Calculator helps people identify what welfare benefits they are entitled to. However, we know many people don’t go on to complete the claims because it is a very complex process, there isn’t much help out there and it can be overwhelming. This is particularly true for claiming Universal Credit.

We have designed the Turn2us Connect service to provide a solution to this problem. The project is funded by the Comic Relief 'Tech for Good' grant.

How can this service help me?

If you know or think you are entitled to Universal Credit but are confused or overwhelmed about how to apply for it, this service may be able to support you.

We can connect you to a trained volunteer who can offer you practical and emotional support and try to answer any questions you may have about the process of applying for Universal Credit.

If I sign up to this service, will my Universal Credit application be successful?

We cannot make any guarantees as we are not connected to the Government in any way.

Our volunteers will provide information and support to give you the confidence to get through the Universal Credit application process. However they cannot give you advice and they are not legal or welfare specialists.

We aim to help you make the most successful application possible, but we are unable to fill in the forms for you. If you need more specialist support, then we will signpost you to sources of possible help.

What personal data do I need to give you?

To sign-up to this service, we only need to know your name and your phone number.

You will have the choice to share the data from your Turn2us Benefit Calculation with your volunteer to help them help you. If they can see the results from your benefit calculation, they may be better placed to assist you.

To find out more about how we will store your data, you can read our Privacy Policy.

Will I need computer or internet access?

No. Your Digital Buddy will be able to provide you support whether or not you have online access.

Is there a cost to using this service?

Each text message you send to your Digital Buddy will cost you your standard network message charge (based on your service provider rates).

There will not be any charge for receiving messages from your Buddy.

When will a Volunteer Digital Buddy contact me?

Once you have signed up to this service through the Turn2us Helpline, you will be added to a waiting list.

You will receive a text message as soon as you have been matched to a volunteer Digital Buddy.

You can expect to be contacted within one week of signing up.

What hours are the volunteers available?

This is a flexible role and it depends on the volunteer's availability.

The Digital Buddy will let the Connection know their availability but they aim to respond within 24 hours.

Can I talk to my Digital Buddy over the phone?

No. This is a SMS-only service at the moment.

If I have any concerns or questions, who can I speak to?

If you have any concerns, questions or complaints about Turn2us Connect or your experiences with this service, you can contact Turn2us on: connect@turn2us.org.uk

We take safeguarding very seriously at Turn2us. If at any point you have any concerns about the safety of an adult or child when using this service, you can find out about our approach to keeping children and adults safe and what to do if you are concerned about a person's safety in our Safeguarding Policy.