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Community Outreach Volunteer (Coventry)

Support people in your local community to access the financial support they may be able to claim

There are more and more people in the UK struggling to make ends meet. We want to ensure they are getting all the help they need. We need volunteers to raise awareness of Turn2us and the services we deliver. 

You will be the face of Turn2us, based in food banks, children’s centres and other community settings. Using our website, you will help people find out what benefits and grants they could apply for and provide guidance on how to apply.

You will also benefit from getting involved. You may meet new people, learn new skills and feel good knowing you are making a difference in your community.

We are starting this volunteer project in Coventry in partnership with The Trussell Trust who support food banks across the UK. 

View the full Turn2us Community Outreach Volunteer role description

If you are living in or near Coventry and are interested in this role, please complete and submit a Turn2us volunteer application form.  

Last updated: 10th June 2019

Community Outreach Volunteer


We are starting this role in Coventry. After a successful trial we plan to expand to other locations across the country.


When you volunteer really depends on the location. Coventry based volunteers will start by operating in four foodbanks that run sessions on different days and times. Your involvement will depend on the foodbank session times and your availability. You can read more about this in the role description.

Time commitment

We encourage volunteers to take part in as much as they can. At the very minimum, we would like volunteers to commit to one session a week. This will be equal to 2-3 hours minimum per week. 

Tasks involved

  • Talking to people on a 121 basis to identify what support they need
  • Completing benefits calculations with people using the Turn2us Benefit Calculator
  • Completing grants searches with people using the Turn2us Grants Search
  • Assisting eligible people to apply for charitable Grants (including our own, the Elizabeth Finn Fund and the Response Fund)
  • Signposting to other organisations as needed and where appropriate

Skills required


  • Good verbal communication skills – ability to speak to people from all backgrounds.
  • An understanding of the need for confidentiality around information disclosed to you.
  • Empathy or the ability to understand and not judge another person’s life situation or feelings
  • Personal or professional experience of the benefits system would be an advantage
  • Ability to use computers or tablets and the Internet for research and use of Turn2us tools


Training and support

  • All volunteers receive an induction to Turn2us and relevant training for their role.
  • Training may be face to face or through online modules, or a mixture of both.
  • Volunteers are supported by our Volunteer Project Officer, Volunteer Support Manager and the Volunteer Support Officers.
  • You’ll receive regular support and updates on the work of Turn2us.

What's in it for you?

Not only does volunteering make you happier and healthier, you will have the opportunity to learn new skills and meet new people. You will also be working towards improving an issue that is important to you, in your own community. 

Additional information

We will need two referees we can contact for their opinions on your suitability for the role.