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Beta Benefits Calculator Accessibility Statement

Find out how to get support using the Beta version of the Benefits Calculator. You can also find a list of the accessibility issues on the Calculator and the actions we are taking to address these. 

This website is run by Elizabeth Finn Care, operating as Turn2us. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate the website using just a keyboard.
  • navigate the website using speech recognition software.
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover).
  • zoom in up to 400% without the text spilling off the screen.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • On the ‘Before we begin’ and ‘What you are entitled to’ pages, there is text that should be made into headings and existing heading text that is not displayed in an order that screen readers can read. In addition, there is text in the ‘What you are entitled to’ page that the screen readers cannot read.
  • On the ‘Before we begin’, ’About you’, ‘Your Contributory Benefits’ pages, screen readers are able to read redundant paragraphs.
  • On all pages, keyboard navigation may be difficult for some people because the focus indicator is difficult to see because there is not sufficient colour contrast on some links and buttons.
  • On the ‘What you are entitled to’ page, there are duplicate labelled buttons that are read by screen readers.
  • On the ‘Your contributory benefits’ and the ‘What you are entitled to’ pages, people using keyboard navigation may have difficulty in seeing the ‘Weekly’, ’Monthly’ and ‘Yearly’ radio button text as there is insufficient colour contrast.
  • When the header menu is expanded or collapsed on all pages, whilst in mobile layout, screen readers do not read whether the header menu is either expanded or collapsed.
  • On the ‘Before we begin’, ’About you’ and ‘Your Contributory Benefits’ pages, screen magnifier users cannot determine the percentage completion shown by the progress bar because only part of it is visible at any time.
  • On the ‘What you are entitled to’ page, screen readers can read duplicated text because of the text alternative used for an image.
  • On all pages, people using a screen magnifier or keyboard navigation may have difficulty in seeing which items they have navigated to and the area of the page they are on.
  • If the ‘Your contributory benefits’ page is submitted with data validation errors, the page scrolls to the top and an error summary is displayed, but the focus remains on the Next button at the bottom of the page. People using a screen magnifier or keyboard navigation need to navigate backwards up the page to fix the errors, which is not intuitive.
  • On the ‘Your contributory benefits’ page, people using Dragon Naturally Speaking cannot select certain radio buttons.

We aim to fix most of these issues by the end of February 2021. Some of the issues with colour contrast are due to our brand. We are currently reviewing our brand and will make it more accessible in the second half of 2021. 

Feedback and contact information

We are going to create a fully accessible PDF version of your calculation results in January 2021. 

Because of the nature of the tool, we cannot offer the service in large print, easy read, audio recording or Braille.

We can offer assistance by telephone, email or webchat to complete the tool.

  • email info@turn2us.org.uk
  • call 0808 802 2000 between 9am and 5pm, Mondays to Fridays
  • webchat is available on the bottom right of the screen when using the calculator.

We will aim to respond to you within 2 working days. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements please use the contact us form or email Dshelp@turn2us.org.uk. Turn2us will respond within 2 working days. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Call us on: 0808 802 2000, 9am – 5.pm Monday-Friday

The Relay UK Service is available for people who are deaf or have hearing loss.

Find out how to contact us

We do not provide any face-to-face services.

Technical information about this website’s accessibility

Elizabeth Finn Care, operating as Turn2us is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • On the ‘Before we begin’, ‘What you are entitled to’ and ‘What you are entitled to’ pages, there are text that should be made into headings and existing heading text that are not displayed in an order that screen readers can read. In addition, there is text in the ‘What you are entitled to’ page that the screen readers cannot read. This fails WCAG 2.1 success criterion 1.3.1 – Information and Relationships – Level A.
  • On the ‘Before we begin’, ’About you’ and ‘Your Contributory Benefits’ pages, screen readers are able to read redundant paragraphs. This fails WCAG 2.1 success criterion 4.1.1 Parsing – Level A.
  • On the ‘What you are entitled to’ page, there are duplicate labelled buttons that are read by screen readers. This fails WCAG 2.1 success criterion 4.1.1 Parsing – Level A and WCAG 2.1 success criterion 4.1.2 Name, Role and Value – Level A.
  • On the ‘Your contributory benefits’ and ‘What you are entitled to’ pages, people using keyboard navigation may have difficulty in seeing the ‘Weekly’, ’Monthly’ and ‘Yearly’ radio button text as there is insufficient colour contrast. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum) – Level AA.
  • On all pages, keyboard navigation may be difficult for some people because the focus indicator is difficult to see because it does not have sufficient colour contrast on some links and buttons. This fails WCAG 2.1 success criterion 1.4.11 Non- text Contrast – Level AA.

Disproportionate burden

Navigation and accessing information

We are planning to fix all the issues we have so far identified in testing.

Interactive tools and transactions

Wee are planning to fix all the issues we have so far identified in testing.

Content that’s not within the scope of the accessibility regulations

This is not applicable.

What we’re doing to improve accessibility

We aim to provide the Benefit Calculation results in a fully accessible PDF by early 2021.

Our brand colours make it difficult to be fully accessible. We are reviewing our brand in 2020/21 and plan to make it more accessible. 

Preparation of this accessibility statement

This statement was prepared on 4th of December 2020. It was last reviewed on 4th of December 2020.

This website was last tested on the 1st of December 2020. The test was carried out by Test Partners Ltd, who also carried out an expert review with a variety of assistive technologies.

Please contact Turn2us to access the full accessibility report