We have paused the Connect service to evaluate its impact. Please use our Benefts Calculator to find out what benefits you are entitled to.
Connect is a mobile text based communication service that connects people who may be able to claim Universal Credit with trained Turn2us volunteers. Volunteer Digital Buddies provide practical information and emotional support to guide users of the service (called Connections) through the Universal Credit application process.
Turn2us Connect has been running since March 2019. During this time we have been developing the App and learning what support and training our volunteers need.
As of February 2020, we are not signing any more people up to the service as we evaluate the difference it makes to users.
When we have fully evaluated its impact, we will decide whether to end the service or improve the service in order to support more people at one time.
Contact us to find out more about the Connect service