Turn2us Charities User Guide - Accessing and using your Turn2us charity account

To log into your account, you need your user name (which will usually an email address) and password.

If you do not know these, contact us on email: dshelp@turn2us.org.uk

When you have your login details, click on ‘Log in’ in the top right hand corner of any page of the website or on the 'My Turn2us' option on the main navigation bar.

This will take you to the ‘My Turn2us’ login page.

Enter your user name and password. Click the ‘Login’ button. (See Screengrab below.)

This will take you to the Turn2us Charity Account Homepage. (See Screengrab below.)

Using your Turn2us charity account

Once you have logged into your Charities/Providers account, you can manage your account, profile and enquiries using the My Turn2us area.

• If you administer one charity

• If you administer more than one charity

If you administer one charity

To select what you want to do, hover your mouse over the My Turn2us option on the main navigation bar at the top of the screen. The My Turn2us navigation list for Charities/Providers will appear. (See Screengrab below). You can then click on the option you want.

If you administer more than one charity

When you have logged into your charity account, you need to choose which charity you want to manage from the drop-down menu on the top right hand corner of the screen. (See Screengrab below)

Then hover your mouse over the My Turn2us option on the main navigation bar at the top of the screen. The My Turn2us navigation list for Charities/Providers will appear (See first Screengrab on this page). You can then click on the option you want.

Options available

Managing your profile

• Update MyTurn2us account: Allows you to update your user profile, change your email address and password or request deletion of a provider (user not your charity)

• Add user: Add an additional user to your profile

• Remove my organisation from the Grants Search: Request the deletion of your charity's profile and all schemes, user accounts and enquiries associated with it.

Updating your profile

• Update organisation contact details: Allows you to update your organisation's contact details and enquiry settings

• Update your fund: View and edit the profile for any schemes (funds) that are attached to your profile.

Managing enquiries (if you have opted to receive online enquiries through Turn2us)

• Messages: Check what messages you have and respond to them

• Enquiries: Check what enquiries you have and respond to them.

Other

• Favourites: View pages you have saved as favourites on the Turn2us website

• ​MyTurn2us homepage: Takes you back to the landing page for charity accounts

• Sign Out: Sign out of your charity/provider account.