The messages tab allows you to receive and send messages from enquirers who have used the Turn2us online enquiry form to make contact with your charity.
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Inbox: Allows you to see any messages you have received (unless they have been deleted or archived)
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Sent: Contains all the enquiries that you have sent (unless they have been deleted or archived)
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Archive: Shows you all the emails that you have archived (unless you have deleted them).
Viewing a message
In the subject line, click on the link of the enquiry that you want to view.
Please note: If it is a new message or enquiry that you haven't read, it will have an envelope at the beginning of the subject line. This icon will disappear when you have read the enquiry or message.
When you click on the link, you should see an 'enquiry submitted page' like the one below.
To view the enquiry, click the link (circled above).
This will open up a Turn2us enquiry form. (See Viewing enquiries for more details)
See Replying to enquiries for information on how to respond.
Sending a message via the 'new message' link
If you want to send an email to someone who has made an enquiry through Turn2us, you can also use the 'new message link' to do this.
Just click on the 'new message link' at the bottom right of the messages page (circled below).
This brings up a reply page (see below).
Select the person you want to send the message to by clicking the downward arrow at the end of the 'To' box.
Type your subject and message and then click the 'Send' button.
Archiving a message
To archive a message, click the tick box on the line of the enquiry that you want to archive (see example below). Then click the archive button at the bottom of the page. The message will be moved into the archive box. (See Screengrab below.)
You can view your archived messages by clicking the Archive Inbox (see image below)
Deleting a message
To delete a message, select the message that you want to delete.
Click the delete button at the bottom of the screen.
This will delete the message.
