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Turn2us Intermediaries User Guide - Logging into your Turn2us intermediaries account

Logging into your Turn2us intermediaries account

When you have received confirmation of your Turn2us intermediary account, you can log into your account by taking the following steps:

  • Go onto the Turn2us website and click 'login' on the top right hand corner of any page

Screengrab showing the login option on the Turn2us website
  • Enter your user name and password (See Screengrab below.)

  • Ticking the 'Remember me?' box means that you will not have to enter your user name and password the next time you visit the Turn2us website. If you are using a public computer or you share the computer you are using with others, we recommend that you don't tick this box

  • Click the 'Login' button

  • You are now logged in to your ‘My Turn2us’ account.

Screengrab of the login page

Need help logging in?

If you need help registering for an intermediary account or logging into your account, read our Intermediary accounts: Need help with registering or logging in? page.

Can't remember your login details or having issues logging in?

If you are having issues logging in or can't remember your login details, go to the login page and click the 'forgotten username/password' link at the bottom of the page.

Screengrab of login page highlighting 'forgotten username/password' link

Follow the instructions on the 'Forgotten Password form' to get a reminder of your Username or link to reset your password.

Screegrab of the 'Forgotten Password' form

Please note: For the password reset, once you have filled in this form, a link will be sent to your registered email address. You need to click this email link within seven days to reset your password. You also cannot click this link more than once. Every time you need a new password, you have to make a fresh request for a password reset using this form.

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