How do I challenge a Child Benefit decision?
If you disagree with the decision made on your benefit claim you can ask for a written statement of reasons. If you still believe the decision is wrong, for example due to incorrect information being used, you can ask for it to be looked at again, and/or appeal.
The time limits are strict, you will usually be given one month to dispute a decision, so it is important to seek advice and act quickly. Further information on Challenges and complaints
If you have problems with Child Benefit, you can contact the Child Benefit Helpline on: 0300 200 3100 by telephone or 0300 200 3103 by textphone.
Updated May 2016